Desktop Support Technician - Barranquilla, Colombia - TTEC

Descripción

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Associate Technician working onsite in Barranquilla, Colombia, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Colombiasays it all

What You'll be Doing Do you have a passion to translate technical issues? Want to learn and grow your own knowledge in various IT fields? In this role, you'll be the hero for all forefront associates as you will help navigate and deliver basic IT support daily. In doing so, you'll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded with information. Your great listening skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an IT solution.

You'll report to the Desktop Support Director. You'll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.

During a Typical Day, You'll

· Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge

· Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues

· Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions as required

· Work to resolve issues over zoom by walking the associate through troubleshooting processes

· Monitor and prioritize ticketed requests based on status, updates, and escalations

What You Bring to the Role

· IT related bachelor's degree or equivalent experience in IT

· 6 months BPO industry experience

· Basic IT knowledge and desktop support – basic hardware and software navigation and troubleshooting

· Passion to Seek First to Understand and translate – read between the lines to find a possible solution, teach and walk through how to reach that solution

· Execute walk throughs and solutions to the IT problem over zoom meetings

· Passionate and motivated to help others with your customer focused mindset and positive attitude

What You Can Expect -

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information.