Technical Support Expert 3 - Bogota, Colombia - Twilio

Twilio

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

See yourself at Twilio.
Join the team as our next Technical Support Expert Messaging 3

Who we are & why we're hiring

About the job

Responsibilities

In this role, you will:

Assist customers with troubleshooting message deliverability issues and debug customer code.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
Mentor others team members in case management best practices
Actively works across the team to identify areas requiring improved documentation
Work with your manager to surface customer problems to assist in process betterment.
Displays ownership of updating team training materials

Qualifications

Required:

Bachelor's degree or equivalent work experience
5+ years of experience in a clientfacing technical role, preferably in supporting REST API or enterprise software
High comfort level with and exposure to SaaS or communications technology
A firm understanding of the technology stacks common to the Web ecosystem.
Functional knowledge of generalpurpose programming languages.
Strong problemsolving and technical troubleshooting skills
Ability to professionally and diplomatically address customer concerns and provide concise feedback.
Ability to deescalate tense/tough customer situations in a live environment.
Excellent reading comprehension, listening, and writing skills.

Desired:

Previous exposure or knowledge of Twilio products.
Coding experience in any language. (reading and debugging)
Previous experience with JIRA or a similar ticketing system.
Telecommunications industry work experience
Ability to read and debug serverside code (C#, Java, Python, , Ruby, or PHP) and clientside code (JavaScript, Android, iOS)
Previous experience with JIRA, Zendesk, or similar ticketing systems

Location
This role will be based remotely in Colombia.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions