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    Implementation Associate Engineer - Bogotá, Colombia - Amadeus

    Amadeus
    Amadeus Bogotá, Colombia

    hace 3 días

    Amadeus background
    De jornada completa
    Descripción

    Job Title

    Implementation Associate Engineer

    Pre-sales:

  • Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)

    • Implementation:

  • Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slots.
  • For each new project, validate the consistency of the scope and raise warning/recommendation when applicable.
  • Manage implementations until launch in production, ensuring proper communication to customers or Amadeus teams.
  • Define and maintain implementation questionnaire with TCH members and explain it to our internal stakeholders for them to gather all information required from customer before starting implementation.
  • Configure the platform correctly, including opening tasks to other teams if required.
  • Ensure relevant and exhaustive validation (unit test, e2e test, UAT and pre-production)
  • Monitor launch in production (transition period), react quickly in case of issue.
  • Create and send relevant deliverables when project is completed with customers
  • Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases: Provide functional support and problem resolution within the overall integration project
  • For the most complex cases:Establish and manage the product/solution integration scheduleSupport Integration activities during the implementation projectProvide formal integration status, KPIs and customer feedback reporting to ManagementPerform final sign-off/ certification prior to implementation in productionRepresent the management at the integration project steering committee

    • Post integration & Post implementation Consultancy:

  • Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
  • Make sure customers make the most of the Amadeus products / solutions
  • Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causes
  • Present complex analysis results in client meetings
  • Identify potential upsell activities for consulting and optimization missions

    • Process Improvement

  • Propose & follow-up Internal processes improvement
  • Identify & recommend Internal tools/techniques for further process automation

    • Service Design

    Punctually, the integration consultant may take a service designer role in a construction domain, and therefore have the following responsibilities:

  • Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement​​
  • Review product specification ("Service" section) ​​
  • Contribute to the validation of serviceability deliveries within the feature team​​
  • Build, store and track Services Documentation​​Implementation Guides, Cookbook, How To, ...SharePoint/Confluence repository updated with all key documentation. ​Create and maintains a serviceability matrix – details product functionalities ready to be industrialized​
  • Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain​
  • Transfer knowledge to Implementers globally​

    • The incumbent:

  • recommends process, product and/or service improvements based on understanding and anticipation of internal and external business challenges
  • autonomously solves unique and complex problems that have broad impact in the business
  • receives guidance from Senior management only in the most complex situations​

    • General performance indicators:

  • Customer satisfaction surveys outcomes
  • Number of Implementations
  • Contribution to revenue generation
  • Quality and timeliness of service provided

    • Specific competencies :

  • Extensive experience in Travel Industry, especially on Fares, Pricing and Ticketing areas in Travel Agency or Airlines context.
  • Macro competency, covering GDSs (Amadeus experience– nice to have) business areas.
  • Deep understanding of specific business processes and products with-in travel industry.
  • Degree in Tourism is a plus.
  • Good knowledge as a user of Microsoft Suite
  • User of Agile tools (e.g. JIRA, Confluence...) is a plus.

    • Diversity & Inclusion

    We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

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