Business Analyst - Bogota, Colombia - IntouchCX

IntouchCX

Empresa verificada

Bogota, Colombia

hace 2 semanas

Publicado por:

Carolina González

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Descripción

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are changing the way people think about customer care, and we need your help

We're looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

As Business Analyst, You Will

Collect and validate data requirements for business intelligence systems
Create, validate and recommend optimization of business processes
Support projects through development, quality assurance, user acceptance testing and production implementation
Create internal guides, training materials and enduser documentation
Facilitate requirements workshops
Build and manage business relationships

As Business Analyst, You Have

A Degree or Diploma in Computer Science, Information Systems or equivalent experience
35 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
Experience in facilitating workshops and training sessions with diverse groups of stakeholders
Demonstrated experience creating and leading testing
Strong attention to detail
Excellent organizational and time management skills
Demonstrated strength in communications both verbal and written
Ability to build relationships
Technical understanding and problem solving skills