- To be fully collaborating.
- To communicate courteously with customers (phone, email, face-to-face).
- To investigate and solve customer's problems (complex and/or long standing).
- To lead special projects making sure a correct implementation of them and follow-up.
- To manage shipments with high complexity maintaining a fluent communication with the client and/or other offices.
- To accept jobs by telephone / email / fax / internet / World Courier system.
- To calculate transit-times.
- To raise jobs in World Courier system and edit them if need arises.
- To select routings by deciding on a single or combination of transportation-types (airplane, car, truck).
- To monitor shipments during the transport until delivery and react flexibly to any deviation from the plan.
- To make sure that shipments are transported within the required temperature range.
- To ensure that temperature monitors are recovered, and the temperature data are provided to the clients on a timely manner.
- To continuously check the e-mails and re-act as needed.
- To complete jobs (enter extra-charges/revise extra charges).
- To complete reports required by customers.
- To prepare quotations to the customers, if needed.
- To work securely with all pertinent regulations (DGR / IATA) as well as the relevant laws and ordinances.
- To use and maintain the available technical tools.
- To recognize important information and make immediate use of this information.
- To regularly partake in being on-call.
- To make sure all feedback is recorded in the World Courier system.
- To maintain a fluent communication with other departments within the company.
- To make sure all documents related to the shipments are stored correctly and in timely manner.
- To provide feedback to Customer Service Domestic Supervisor.
- To accomplish with the activities in accordance with quality standards as per ISO 9001, ISO 14001 and GxP compliance program.
- To carry out daily activities according to the Standard Operations Procedures (SOPs) and other internal guidelines.
- To support Sales functions by attending meetings with clients and providing operational information as required.
- To comply with the adherence to working hours, as well as to safety, accident-prevention and environmental-protection regulations.
- Any other assessments.
- 3-5 years Customer Service experience in Logistics or related.
- Good command of Microsoft Word, Excel and Outlook
- Strong English (written and spoken).
- Excellent verbal and written interpersonal and communication skills in Spanish and English. Ability to express oneself clearly in conversations, interactions and business writing with others.
- Having a high sense of integrity, transparency and accountability in all work tasks and interactions with others.
- Detailed, well-organized and able to manage multiple tasks at the same time, prioritizing required actions accordingly to meet required deadlines.
- Solution and Customer Service oriented.
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Rep II - Bogotá, Colombia - World Courier de Colombia S.A.
Descripción
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
HYBRID POSITION
Secondary Duties:
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
REPORTS DIRECTLY TO:
Direct line to Customer Service Domestic Supervisor.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full timeAffiliated Companies
Affiliated Companies: World Courier de Colombia
