Vice President Operations - Medellín, Colombia - TaskUs

Descripción

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today

What can you expect in a Vice President of Operations role with TaskUs:

As the leader overseeing day-to-day operations, you'll be the driving force behind our growth and the key to boosting our bottom line. Your main focus will be on strategic planning and goal-setting, with full accountability for keeping our entire organization on track. You'll be the mastermind behind our success, ensuring that we meet our objectives and achieve greatness. But that's not all – you'll need a passion for success and a proven track record in strategic planning and implementation.

As you take on your daily tasks, you'll provide top-notch management and oversight of all aspects of our business within your site. Excellence is your middle name, and you'll collaborate seamlessly with senior leadership. You'll steer the ship, guiding us towards future growth by formulating policies, creating strategic plans, and managing the daily operations of various departments.

Revenue margins will be under your watchful eye, as you develop guidelines for personnel evaluations, staff advancement, and redeployment. Collaboration is key, as you build cross-functional relationships with department heads and management across the business. Your expertise will be crucial in maintaining an efficient team structure and performance, using analytics, processes, and tools.

Client engagements will be maximized under your leadership, as you work hand-in-hand with your team to develop plans that meet the needs of our future. Profit margins will be protected, and internal control systems will be implemented to ensure accountability. You'll be the bridge between our organization and our partners, both internal and external.

Required Qualifications:

• A minimum of 7 years in a Senior Leadership role in a large business or enterprise.
• Strong financial management and budgeting skills, with the ability to make sound business decisions based on data and statistics.
• A knack for structuring effective training and development programs and measuring their success.
• The ability to leverage the latest technology to enhance the growth of our organization.
• A "people first" leadership style, with excellent communication, interpersonal, and leadership skills.
• A thorough understanding of organizational behavior, workforce planning, metrics, and analytics.
• BPO experience is a MUST

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL