Csr Inbound 4 1 1 1 - Colombia, Huila - Foundever

Foundever

Empresa verificada

Colombia, Huila

hace 1 hora

Publicado por:

Carolina González

beBee Recruiter

Descripción

About Us
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary
The primary function of this position is to provide service to English speaking customers, with bilingual fluency

in reading, writing and speaking. The position is responsible for performing a variety of duties related to and

including income customer service calls.

Primary Job Responsibilities

Answer incoming calls for customer service, provide a high level of professional and competent service assistance.
Comply schedules
The line is 100% calls and is B2B, person has to be aware that there is no much time between Calls and all of them has to be answered taking into account the guidelines given by the QA team.
Efficiently handle special requests; assist all customers using knowledge of Paypal guidelines.
Comply PCI policies handling correctly Client Data Information procedures.
Requires a minimum score of 33 NPS CS line and 36 NPS APFS, 24% transfer rate (this is expected to be achieved after 60 days in operations)

Skills/Knowledge/Abilities

Education
High school diploma or equivalent

Experience Target

Specialized Certifications

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.