- Lead Key Account & Client Management programs and polices and provide strategic direction to retain and strengthen client relationships and implement programs and policies that better suit the business objective.
- Design and develop strategies and policies to ensure high-quality customer service and issue resolution in order to retain current clients
- Lead successful deployment of the Key Account & Client Management strategy for all client engagement activities, including identifying client business requirements and preparing proposals and quotations
- Define processes and policies related to all verticals of Key Account & Client Management and build Industry-specific relationship management activities, including broking, financial planning, asset management, advertising account management, etc.
- Extensive contact and negotiating with other departments and external parties with conflicting objectives
- Influence and challenge key stakeholders effectively
- Develop strong, trusting cross-functional relationships with senior business leaders
- Influence others across Galderma and externally as a recognized thought leader representing the Group
- Foster cooperation and partnership to provide integrated solutions to problems
- 8 to 10 years total experience
- 3-6 years as regional manager/ channel manager or sales manager
- Solid experience leading team o 4 people minimum.
- Solid experience in pharmacy channels required.
- Fluent in English is desired for growth expectations.
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Commercial Manager Retail - Bogotá, Colombia - Galderma
Descripción
With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we're in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Location: Bogota, Colombia
Core mission: Lead Key Account & Client Management programs and polices and provide strategic direction to retain and strengthen client relationships and implement programs and policies that better suit the business objective. Inspire and lead commercial team, promoting team work, core values and drive to achive business objective.
Responsibilities:
Profile:
Education:
Especialization in business management / o MBA / o PHd
Requirements:
Employer's Rights:
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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