Contact Center Agent - Bogota, Colombia - PayU
Descripción
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the Role
We are looking for people for Customer Service Team who will provide direct support to the requirements of internal and external customers to facilitate transactional activities through phone, chat and tickets for all platforms
What you will do
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Guide callers through troubleshooting, navigating the company site or using the services
- Answering tickets and chats
- Solve the requirements and requests assigned and received
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Complete call logs and reports
What you'll need to succeed
Minimum 6-month experience in customer service and customer care
Minimum high school or technical studies (2 semesters) or related careers professional requirements.
Knowledge of customer service practices and principles (desirable) knowledge in e-commerce or banking
Excellent data entry and typing skills
About us:
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge.
Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers.
Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith.
An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up.
At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
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