CRM and Loyalty Senior Consultant - Medellín, Colombia - dunnhumby

Descripción

We're looking

We expect Customer Engagement (Loyalty, Contact Strategy & Customer Communication Journeys and Personalization) experience and expertise, coupled with Latin America market knowledge in order to win new business, grow client value and dunnhumby.

What you will be doing

Lead delivery of consulting projects for priority clients ensuring excellent standards based on global best practices

Partner with Sales and Client teams to understand new and existing client needs, support new business and existing client account development and sell in relevant and compelling propositions.

Support pre-sales activities in coordination with Sales and Client teams

Liaise with Customer Engagement Consulting Teams in other regions to collaborate and be updated in our global best practices, and support CE training of dunnhumby sales teams through leading/supporting training sessions and contributing to content updates.

Build compelling Customer Engagement case studies based on the value we've added for clients in the Region working closely with Product & Marketing teams

What we expect from you

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.