Diana Maria Escobar Correa

I am a Systems Engineer with a Master in IT Management. . I’ve been working in IT roles for more than 15 years as project and operations director.
I'm highly skilled in leadership teams and processes; I have experience defining and managing high complexity Projects using PMI and Agile frameworks and Improving Business Processes using ITIL, eSCM-SP and 6-Sigma. 
What I enjoy the most is working with people, building strong relationships while we improve business processes to have exceptional results.

My last experience was as an Operations Director in a startup calls Wekall , my most outstanding achivement were: the ISO certification for Operations and support processes, I restructured all the operations processes and its KPIs, and got some efficiencies as savings through negotiations with providers. 

Before that I worked in Carvajal Technology and Solutions in 2 seasons, the last one was between 2013 and 2021, as a Process Improvement Manager, I oversaw all the process and service improvement strategy in a Unit calls ITO, and I also managed the services support for all the Carvajal companies. I improved all processes based on ITIL and got like results the customer satisfaction increase. 

The first season in Carvajal was between 2006 and 2013, I managed a corporative project about implement best practices in all the Business Units of Carvajal Technology , I worked with people in different countries, and I implemented a culture of continual improvement. 

In the middle of my two experience in Carvajal, I worked almost a year in “gases de occidente”  like PMO professional, I guided the project managers through the project methodology and I review all the providers deliverables.

M. Sc. in IT & Telecom management. ICESI University, Cali Colombia, 2011. 

B. Sc. in Computer Engineering. ICESI University, Cali Colombia, 2006.