oscar celis

I'm an experienced professional with a strong background in customer service and technical support, boasting three years of industry experience. My journey began in 2020 when I joined a leading technology company as a Customer Support Representative. In this role, I handled a wide range of customer inquiries, providing timely and accurate solutions to their technical issues. I became adept at troubleshooting software and hardware problems, walking customers through step-by-step resolutions, and ensuring their satisfaction. With a deep understanding of the products and services offered, I consistently delivered exceptional customer experiences, maintaining a high customer satisfaction rating. As my skills and expertise grew, I was promoted to a Technical Support Specialist, where I took on more complex cases and collaborated closely with the product development team to identify and resolve recurring technical issues. I honed my problem-solving abilities, actively listening to customers, and using my technical knowledge to diagnose and resolve intricate problems effectively. Through effective communication, patience, and empathy, I built strong relationships with customers, earning their trust and loyalty. I continuously stayed updated with the latest industry trends and product knowledge to provide accurate and up-to-date support. Now, armed with three years of comprehensive experience, I'm ready to leverage my expertise to deliver exceptional customer service and technical support in any challenging environment.

I'm an experienced professional with a strong background in customer service and technical support, boasting three years of industry experience. My journey began in 2020 when I joined a leading technology company as a Customer Support Representative. In this role, I handled a wide range of customer inquiries, providing timely and accurate solutions to their technical issues. I became adept at troubleshooting software and hardware problems, walking customers through step-by-step resolutions, and ensuring their satisfaction. With a deep understanding of the products and services offered, I consistently delivered exceptional customer experiences, maintaining a high customer satisfaction rating. As my skills and expertise grew, I was promoted to a Technical Support Specialist, where I took on more complex cases and collaborated closely with the product development team to identify and resolve recurring technical issues. I honed my problem-solving abilities, actively listening to customers, and using my technical knowledge to diagnose and resolve intricate problems effectively. Through effective communication, patience, and empathy, I built strong relationships with customers, earning their trust and loyalty. I continuously stayed updated with the latest industry trends and product knowledge to provide accurate and up-to-date support. Now, armed with three years of comprehensive experience, I'm ready to leverage my expertise to deliver exceptional customer service and technical support in any challenging environment.

soy bachiller académico