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    Patient Care Coordinator in Medellin - Medellín, Colombia - Apollo XCM LLC

    Apollo XCM LLC
    Apollo XCM LLC Medellín, Colombia

    hace 15 horas

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    Descripción

    Job Description
    This is an on-site position based in Medellin, Colombia. Only applications in English will be reviewed.
    Apollo XCM is looking for an outstanding 'Patient Care Coordinator' who will play a crucial role in enhancing the patient experience by providing personalized support and guidance throughout their healthcare journey.



    What you'll be doing:

    • Serve as the main point of contact for patients, caregivers, and healthcare providers, offering empathetic assistance and resolving inquiries promptly.
    • Coordinate patient appointments, referrals, and follow-up care, ensuring timely access to medical services and resources.
    • Collaborate with interdisciplinary teams to facilitate care coordination and optimize patient outcomes.
    • Educate patients and caregivers on treatment plans, medications, and self-care strategies, promoting health literacy and empowerment.
    • Maintain accurate patient records, documenting interactions, care plans, and progress notes in compliance with regulatory standards.
    • Identify and address barriers to care, advocating for patients' needs and facilitating access to supportive services and community resources.

    Requirements

    • Registered Nurse (RN) license in US or Colombia.
    • Previous experience in healthcare coordination, patient advocacy, or customer service role.
    • Bilingual (Spanish and English), with strong proficiency in verbal and written communication in both languages. The required English level is C1 or above. This is essential, as all communications will be in English.
    • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
    • Knowledge of medical terminology and healthcare systems.
    • Empathetic and compassionate demeanor with a commitment to patient-centered care.
    • Customer service focus.
    • Enjoys working with people.
    • Meticulous attention to detail.
    • Ability to work independently and proactively.
    • Demonstrates exceptional multitasking and performs well in a fast-paced environment.
    • Understanding of startup culture.

    Benefits

    • Contractor agreement with our Headquarters in the US.
    • Monday to Friday, with flexible working hours.
    • Salary starting at $4,000,000 COP/month, plus additional benefits based on experience.
    • Opportunities for learning and development.
    • Stimulating multicultural environment.


    Additional Requirements:
    Bilingual (Spanish and English) with strong proficiency. Experience in Customer Service, Hospitality, or BPO. Excellent interpersonal and communication skills. Customer service-oriented with meticulous attention to detail. Ability to work independently and proactively. Thrives in a fast-paced environment with exceptional multitasking. Familiarity with startup culture. Long-term commitment.

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