Trabajos
>
Bogotá

    Bogota - Customer Service Agent - Bogotá, Colombia - Foundever

    Foundever
    Foundever Bogotá, Colombia

    hace 3 días

    Default job background
    De jornada completa
    Descripción

    Bogota - Customer Service Agent

    Req ID#:

    Bogota, Bogotá – Calle 166, CO

    Job Description:

    About Us

    FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

    Our Core Values are:

  • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together.

    • Job Summary

    We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

    Main Requirements

  • At least 18 years old
  • High School Diploma
  • Experience in customer service or call center is desirable
  • Colombian Citizenship or work permit
  • Full time availability
  • Intermediate to Advance English Skills
  • Strong Computer Skills

    • Skill Required

    Communication Skills:

  • Excellent written & verbal communication skills (English)
  • Ability to communicate effectively & clearly.
  • Ability to read disclosures and financial terminology
  • Communicates effectively in a positive and diplomatic manner.

    • Customer Service Skills:

  • Excellent Customer Service Skills (no CS is required).
  • Ability to empathize with the customer.
  • Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.

    • Problem-Solving Skills:

  • Ability to analyze issues and find appropriate solutions for customers' inquiries.
  • Ability to approach problems logically with diplomacy and professionalism.
  • Ability to quickly resolve problems with accuracy.
  • Ability to be proactive and self-sufficient
  • Ability to probe effectively by asking open-ended questions

    • Technical Skills:

  • Basic PC knowledge.
  • Ability to multitask.
  • Skilled in accurate data entry.

    • Primary Job Responsibilities

  • Answer Incoming Calls to customer service Lines.
  • Provide a high level of professional and competent service assistance.
  • Successfully complete and approve training and quality requirements.

    • Job Segment: Data Entry, Call Center, Customer Service, Administrative

  • HGS

    Customer Service Agent

    hace 1 semana

    HGS Bogota, Colombia

    **¿QUIERES HACER PARTE DEL MEJOR EQUIPO DE TRABAJO?** · Empresa del sector privado aeronáutica de carga solicita Customer Service Agent Técnico y/o Tecnólogo o Profesional en administración o carreras similares (Comercio Exterior o Negocios internacionales recién egresado). Mujer ...

  • Cevi Med

    Customer Service Agent

    hace 27 minutos

    Cevi Med Bogota, Colombia

    **Descripción del puesto de representante de servicio al cliente** · **Tipo de trabajo**: Tiempo completo - Lunes a viernes de 7 a. m. a 5 p. m. Remoto · **Funciones laborales esenciales**:Los deberes pueden incluir, entre otros, los siguientes: · - Cree listas de contactos basad ...

  • SONDA IT

    Agente de Service Desk

    hace 2 días

    SONDA IT Bogota, Colombia

    **Vive la experiência SONDA** · **Aquí transformas tu carrera** · **¿Por qué ser parte de SONDA?** · Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transform ...

  • Cevi Med

    Customer Service Agent

    hace 2 días

    Cevi Med Bogota, Colombia

    **Descripción del puesto de representante de servicio al cliente** · Este puesto de tiempo completo y por horas es responsable de interactuar con los clientes para proporcionar y procesar información en respuesta a consultas, inquietudes y solicitudes sobre nuestros productos y s ...

  • Transportes csc

    Customer Service Agent

    hace 1 día

    Transportes csc Bogota, Colombia

    Recibir y atiender llamadas de acuerdo con los procesos y objetivos de la operacion, soporte técnico u otros componentes del servicio al cliente. Verificar la información de los clientes y registrar todas las interacciones en el software. · Brindar servicio al cliente personaliza ...

  • Cevi Med

    Customer Service Agent

    hace 1 día

    Cevi Med Bogota, Colombia

    **Descripción del puesto de representante de servicio al cliente** · **Tipo de trabajo**: Tiempo completo - Lunes a viernes de 7 a. m. a 5 p. m. Remoto · **Funciones laborales esenciales**:Los deberes pueden incluir, entre otros, los siguientes: · - Trabaje directamente con nuest ...

  • SONDA IT

    Agente de Service Desk

    hace 2 días

    SONDA IT Bogota, Colombia

    **Vive la experiência SONDA** · **Aquí transformas tu carrera** · **¿Por qué ser parte de SONDA?** · Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transform ...

  • Rappi

    Service Desk Agent

    hace 23 minutos

    Rappi Bogota, Colombia

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...

  • FedEx Express LAC

    Service Agent

    hace 1 semana

    FedEx Express LAC Bogota, Colombia

    Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. · **General job description** · Under general guidance completes the following tasks: · - Assists customer by tracing packages, answering ...

  • Webhelp

    Agent Customer Service Bilingüe

    hace 1 semana

    Webhelp Bogota, Colombia

    **Location** · - Bogota, Colombia**Language** · - Spanish*** · Estamos enfocados solamente en ti, porque con tus destrezas y conocimientos podremos llegar muy lejos. Así mismo, nuestra principal metodología es que crezcas profesionalmente y cuentes con muchos más conocimientos, p ...

  • SONDA IT

    Agente de Service Desk Bilingüe

    hace 2 días

    SONDA IT Bogota, Colombia

    Nível Académico. · - Ingeniero o técnico en Computación, electrónica o carrera afín, con conocimientos en herramientas de productividad Microsoft, Hardware y Software de PC. Conocimientos Específicos. · - Dominio técnico para soporte de usuarios en plataformas de escritorio Windo ...

  • Hilton

    Guest Service Agent

    hace 4 días

    Hilton Bogota, Colombia

    Guest Service Agent (Recepcionista) · A Guest Service Agent (Recepcionista)provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. · **What will I be doing?** · As Guest Service Ag ...

  • Hilton

    Guest Service Agent

    hace 4 días

    Hilton Bogota, Colombia

    A Guest Service Agent (Recepcionista)provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. · **What will I be doing?** · As Guest Service Agent (Recepcionista), you will serve on ...

  • Sitel

    Customer Service Agent

    hace 1 semana

    Sitel Bogota, Colombia

    **Customer Service Agent - Bogota**: · - Req ID#: Bogota, Calle 166, CO**Customer Service Agent - Bogota**: · - Operations**About Us**: · **Sitel is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs ...

  • Global People

    Service Desk Agent

    hace 1 semana

    Global People Bogota, Colombia

    Our Service Desk Agents are the first point of contact for our international clients. No two days will be the same as you'll be proactively problem solving any customer issues that come your way or escalating them as appropriate. · At Global People we're committed to developing, ...

  • Foundever

    Customer Service Agent

    hace 4 días

    Foundever Bogota, Colombia

    **About Us** · Foundever is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. The company also provides flexibility in the schedules for people who want to wo ...

  • Sitel Group

    Customer Service Agent

    hace 4 días

    Sitel Group Bogota, Colombia

    **About Us** · **Sitel is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. The company also provides flexibility in the schedules for people who want to work ...

  • The Upright Company

    Guest Services Agent

    hace 1 día

    The Upright Company Bogota, Colombia

    **About Cloud9**: · **Cloud9 delivers a comprehensive tech enabled solution specifically designed for real estate property managers aiming to enhance their short-term rental (STR) operations, while maintaining lease retention. Our expertise lies in addressing the distinct challen ...

  • Solvo Global

    Customer Service Agent Weekends Off

    hace 1 semana

    Solvo Global Bogota, Colombia

    En Solvo Global nos encontramos en la búsqueda de un **Employee Relations Associate **quien será el responsable de asistir al centro de contacto con las solicitudes entrantes de llamadas, correo electrónico y chat en vivo. Estas solicitudes proceden de empleados, clientes y depar ...

  • S-workz

    Customer Service Agent

    hace 2 días

    S-workz Bogota, Colombia

    **Bilingual Customer Service Representative - **English B2+ Monday to (rotating Saturdays) · Office hours (day time) USA Client Time zone CST · Onsite - Dirección: CRA Q OFICINA 306 EDIFICIO ZIMMA, Bogota · We are Sworkz, a nearshoring company headquartered in Miami, FL. with ope ...