- Total of 5+ years (at least 2+ years in Customer Success).
- 3+ years of experience in strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
- 3+ years of experience with proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
- 2+ years of experience in existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use Experience with Cloud Containers (i.e. Kubernetes) and Serverless technology.
- At least 1 year working with a Networking or cyber security company.
- Technical background in Networking or cyber security.
- Customer Success experience in similar domains (cybersecurity & networking companies) will be preferred.
- Exposure in B2B SaaS will be an advantage.
- Knowledge in the cybersecurity domain will be a plus.
- Good experience in handling NAM and/or EMEA customers.
- Expert in the core CS responsibilities like Customer Health, Adoption, Renewal, Product Trainings, Upsell / Cross-Sell Potential, and Retention.
- Collaborate with various teams like Sales, Technical Support, Implementation Consultants and Success Engineers.
- Knowledge in CS Tools like GainSight will be an advantage.
- Ability to work as a customer advisor and identify security risks/challenges.
- Guide adoption, accelerated integrations with new cloud security products, and real-time support and strategy.
- Work closely with CISOs, Security Architects, Customer Success Engineers, and Development Operations teams to implement cloud security solutions.
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing solutions to achieve their business and security objectives.
- Assist customers in implementing custom integrations and workflows to ensure RedLock
- Ability to communicate technical details to a non-technical audience.
- Excellent organizational and time management skills.
- Self-starter, self-directed, and independent thinker.
- Ability to multi-task and work in a fast-paced environment.
- Availability to provide support outside of working hours on a scheduled or unscheduled basis.
- Good compensation package, commensurate with your training and/or experience.
- Multicultural approach: permanent contact with clients and team in different countries of the Americas.
- Continuous training and updating in terms of technology.
- Good growth opportunities.
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customer success managers - Zipaquirá, Colombia - STRATAPPS
Descripción
CUSTOMER SUCCESS MANAGERS- PAID IN US$. -FULL TIME- REMOTE - ALL COLOMBIA
OPEN JOBS AVAILABLE
For a world leading cybersecurity company in the USA, we are looking for acustomer success manager who is self-driven and very customer oriented.
The company is future oriented with cloud technology that is transforming the way people and organizations operate.
Its mission is to be the preferred cybersecurity partner, protecting the digital way of life. It helps address the world's biggest security challenges with continuous innovation that leverages the latest advances in artificial intelligence, analytics, automation and orchestration.
By offering an integrated platform and empowering a growing ecosystem of partners, it is at the forefront of protecting tens of thousands of organizations across clouds, networks and mobile devices.
What are the mandatory requirements for this position?
Graduate – With good communication skills. Professional English (minimum C1).
Availability to provide after-hours support on a scheduled / non-scheduled basis
Willingness to travel up to 30%
The Prisma Cloud Customer Success Manager shall be able to perform the following activities and responsibilities:
What soft skills do you need to perform in the role?
What benefits will you have when you join the company?
If you think this could be a position for you, we want to meet you
