- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Record details of interactions into Support's Ticket Management System
- Take end to end ownership of customer technical issues and needs, ranging from product questions to troubleshooting.
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc.
- Monitoring & validating processes
- Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product
- Develop & extract data Reports
- Document knowledge and help educate colleagues and teammates on technical cases.
- Keep current with product knowledge regarding features and functionality
- Bachelor's degree in information systems, industrial engineering or equivalent, BA + relevant courses.
- 3 years of proven experience in tier 2\3 technical support or delivery\implementations
- Good command of written and spoken English.
- Strong SQL background- must have
- Knowledge in Linux systems, utilities, and scripting
- Understanding of Software-As-a-Service (SAAS)
- Strong troubleshooting and problem-solving skills
- Willingness to work in shifts when required outside of business hours
- Great written and verbal client communication skills
- Team spirit, self-motivation and a positive attitude
- The ability to work with multiple interfaces and tasks in a dynamic environment
- Be highly detail oriented
- Business orientation
- Development skills
- Experience using cloud environment\AWS\Azure
- Knowledge in ETL process performance tuning and testing of data
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Senior Solution - Bogotá, Colombia - NielsenIQ
Descripción
Company Description
REFID679188
Our NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow.
Job Description
Participate in customer-centric projects, as well as internal process improvements
Qualifications
Nice to have:
Additional Information
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
Usuarios de profesión Senior Solution en Bogotá
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Martha Yadira Vega Rodríguez
Implementador de aplicativos