Trabajos
>
Bogotá

    Quality Analyst - Bogotá, Colombia - Iron Mountain

    Iron Mountain
    Iron Mountain Bogotá, Colombia

    hace 15 horas

    Iron Mountain background
    De jornada completa
    Descripción

    Description

    :
    The Quality Analyst is a pivotal figure in ensuring top-notch quality assurance for the Latin American market, specifically focusing on Brazil. Working closely with the Quality Supervisor, this role contributes significantly to enhancing product and service quality.
    Main Responsibilities:
  • Quality Assessment: Conduct thorough evaluations of service interactions in Portuguese, pinpointing areas for enhancement and delivering constructive feedback.
  • Collaboration: Foster close collaboration across teams to maintain consistency in quality standards.
  • Continuous Monitoring and Improvement: Continuously monitor quality indicators and actively contribute to service quality enhancement efforts.
  • Implementation of Best Practices: Work collaboratively to implement and adhere to quality best practices.
  • Project Participation: Actively engage in projects focused on implementing quality processes.
  • Training and Development: Participate in ongoing training programs to refine skills and processes.
  • Education: Bachelor's degree in relevant fields such as Software Engineering, Process Engineering, Industrial Engineering, or Business Administration. Additional specialization or training in Quality Management, Quality Assurance, or LEAN Six Sigma is preferred.

    • YOUR QUALIFICATIONS...

  • 2+ years of experience in quality roles, preferably in customer service or related sectors, with proficiency in conducting detailed assessments and internal audits to ensure compliance.
  • Demonstrated involvement in continuous improvement projects, showcasing coordination and execution skills, and experience in collaborating with various departments to address quality issues.
  • Familiarity and experience with quality assurance tools, defect tracking systems, and establishment and monitoring of key performance indicators related to quality.
  • Background in communicating quality findings effectively and providing constructive feedback.
  • Proficient in critically analyzing quality interactions and data, with meticulous attention to detail and the ability to detect subtleties in service interactions.
  • Clear communication of quality findings and areas for improvement, fostering effective collaboration and adaptability to changing dynamics.
  • Proactively identify improvement opportunities and participate in enhancement projects, with proficiency in Portuguese and English.
    • Category: Customer Support
  • Cabify

    Quality Analyst

    hace 3 días

    Cabify Bogota, Colombia

    **Job description TN Quality Analyst** · **¿Quieres cambiar el mundo?** · Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan ...

  • Neoris

    Quality Assurance Analyst

    hace 3 días

    Neoris Bogota, Colombia

    **Quality Assurance Analyst**: · **Date**:Apr 11, 2023 · **Location**: BOGOTA, CO · **Company**:NEORIS · **NEORIS**: · **es un Acelerador Digital **que ayuda a las compañías a entrar en el futuro. **Combinamos un profundo conocimiento de industria con el más alto expertise tecnol ...

  • Neoris

    Quality Assurance Analyst

    hace 2 días

    Neoris Bogota, Colombia

    **Quality Assurance Analyst**: · **Date**:Apr 11, 2023 · **Location**: BOGOTA, CO · **Company**:NEORIS · **NEORIS**: · NEORIS es un Acelerador Digital que ayuda a las compañías a entrar en el futuro. · Combinamos un profundo conocimiento de industria con el más alto expertise tec ...

  • B-Secure

    Quality Compliance Analyst

    hace 3 días

    B-Secure Bogota, Colombia

    de la oferta · **Rol**: · - Quality compliance analyst. · **Proposito**: · - Analizar y evaluar riesgos de ciberseguridad y dar recomendaciones que permitan mitigar los mismos para contribuir al aseguramiento de los servicios. · **Requisitos**: · - Profesional en Ingeniería de Si ...

  • Henkel

    Quality Analyst

    hace 11 horas

    Henkel Bogotá, Colombia

    En Henkel, podrás contar con un sólido legado y posiciones de liderazgo en los sectores de la industria y el consumo para reinventar y mejorar la vida cada día. Si lo tuyo es desafiar el statu quo, únete a nuestra comunidad de más de pioneros en todo el mundo. Nuestros equipos en ...

  • UnitedHealth Group

    Quality Analyst

    hace 1 día

    UnitedHealth Group Bogota, Colombia

    The more the healthcare system changes, the more certain values count. Like quality, patient-centered care, compassion, and a dedication to go the extra mile. As part of the Optum team, you will develop different skills in a variety of settings. You'll gain a deep sense of satisf ...

  • Optum Global Advantage

    Quality Analyst

    hace 1 día

    Optum Global Advantage Bogota, Colombia

    **Número de la requisición**: · **Categoría de la vacante**: Servicio al cliente · **Ubicación**: Bogotá, Distrito Capital de Bogotá · Compartir · - Trabajos con UnitedHealth Group · Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras co ...

  • TaskUS

    Quality Analyst

    hace 20 horas

    TaskUS Bogota, Colombia

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the f ...

  • ContactPoint 360

    Quality Analyst

    hace 2 días

    ContactPoint 360 Bogota, Colombia

    **Who We Are**: · ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (B ...

  • Rappi

    Quality Analyst

    hace 2 días

    Rappi Bogota, Colombia

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...

  • Neoris

    Quality Assurance Analyst

    hace 3 días

    Neoris Bogota, Colombia

    **Quality Assurance Analyst**: · **Date**:Jun 5, 2023 · **Location**: BOGOTA, CO · **Company**:NEORIS · **Principales Responsabilidades**: · **Requerimientos**: · **Ofrecemos**: · **Job Segment**:QA, Quality Assurance, Technology, Quality · QA, Quality Assurance, Technology, Qual ...

  • OfferUp

    Quality Assurance Analyst

    hace 2 días

    OfferUp Bogota, Colombia

    **About the role**: · The QA department drives the overall quality of all OfferUp products and services. You will work with an existing QA team, deeply embedded with our Product and Engineering teams, to help take quality to the next level. · We are looking for a Quality Assuranc ...

  • Fundo LLC

    Quality Assurance Analyst

    hace 1 día

    Fundo LLC Bogota, Colombia

    **About The Role** · **What you will do**: · - Conducting hands-on investigation and reproduction of functional backend software issues. · - Writing, reviewing, and executing test cases based on requirements. · - Designing and executing manual tests throughout the full testing cy ...

  • Johnson & Johnson

    Commercial Quality Analyst

    hace 20 horas

    Johnson & Johnson Bogota, Colombia

    Ensure compliance with J&J policies and procedures described in the Quality Management System applicable to the Marketing Company, distribution channels and requirements indicated by Local Quality Regulations. Establishes and maintains quality assurance programs, procedures and c ...

  • Staffcare

    Quality Assurance Tester/analyst

    hace 4 días

    Staffcare Bogota, Colombia

    Title**:Senior Quality Assurance Tester/Analyst** · Location**:Bogota, Colombia** · Duration**:1+ Years** · **Job Title: Senior Quality Assurance Tester/Analyst** · **About the Company**:As part of our ongoing growth and development, we are seeking a highly skilled and experience ...

  • ContactPoint360

    Quality Analyst Bc Services

    hace 2 días

    ContactPoint360 Bogota, Colombia

    **Who We Are**: · ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (B ...

  • ContactPoint 360

    Quality Analyst Just Energy Care

    hace 1 día

    ContactPoint 360 Bogota, Colombia

    **Who We Are:Â **Â Â Â · ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsour ...

  • Citi

    Transaction Services Analyst: Quality Risk and

    hace 3 días

    Citi Bogota, Colombia

    TTS Operations RPC provides transaction execution and operations management of the core Cash products for the LATAM region. Cash Operations cover 17 countries in Latin America and the Caribbean. The Cash team performs a variety of activities for the LATAM Cash business including ...

  • Unreal Gigs

    Senior Quality Automation Analyst

    hace 1 día

    Unreal Gigs Bogotá, Colombia De jornada completa

    We're seeking talented individuals located in Brazil to join us as Senior Quality Engineers (Automated). If you're interested, please upload your resume in English. · Requirements · Key Responsibilities: · Develop test plans to verify product functionalities. · Perform manual and ...

  • Besedo Colombia

    English Speaking Quality Assurance Analyst

    hace 19 horas

    Besedo Colombia Bogotá, Colombia

    Are you looking to develop in the company and keep learning? Do you want to contribute to the company ́s growth? Are you interested on fashion and have a high attention to details? If you have said yes to this questions, then check out this opportunity · As an English Speaking Qu ...