- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Record details of interactions into Support's Ticket Management System
- Take end to end ownership of customer technical issues and needs, ranging from product questions to troubleshooting.
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc.
- Monitoring & validating processes
- Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product
- Develop & extract data Reports
- Document knowledge and help educate colleagues and teammates on technical cases.
- Keep current with product knowledge regarding features and functionality
- Participate in customer-centric projects, as well as internal process improvements
- Bachelor's degree in information systems, industrial engineering or equivalent, BA + relevant courses.
- 3 years of proven experience in tier 2\3 technical support or delivery\implementations
- Good command of written and spoken English.
- Strong SQL background- must have
- Knowledge in Linux systems, utilities, and scripting
- Understanding of Software-As-a-Service (SAAS)
- Strong troubleshooting and problem-solving skills
- Willingness to work in shifts when required outside of business hours
- Great written and verbal client communication skills
- Team spirit, self-motivation and a positive attitude
- The ability to work with multiple interfaces and tasks in a dynamic environment
- Be highly detail oriented
- Business orientation
- Development skills
- Experience using cloud environment\AWS\Azure
- Knowledge in ETL process performance tuning and testing of data
-
Support Engineer
hace 1 semana
KLYM Bogota, Colombia**Descripción de la empresa** · En **KLYM** propulsamos a las empresas del mundo con financiamiento accesible y ágil para que sigan creciendo. Ahora estamos buscando a nuestro/a próximo/a **Support Engineer (Plataformas)** · **Descripción del empleo** · Ser el primer punto de con ...
-
Tech Support Engineer Temporal
hace 1 semana
Kushki Bogota, Colombia**Nuestra aventura como Unicornio continúa y queremos seguir causando impacto como Nación** Atrévete a ser parte de nuestro esfuerzo por digitalizar más comercios, llevando nuestros canales de pagos a diferentes países y así cumplir con nuestra misión de Conectar Latam con Pagos. ...
-
Service Technical Support Engineer
hace 2 días
Vertiv Co. Bogota, ColombiaRealización de rondas para verificación física de toda la infraestructura del Datacenter. · - Toma y análisis de parámetros físicos y eléctricos de todos los equipos de fuerza y clima existentes en el Datacenter · - Realización de informes sobre el estado de la infraestructura fí ...
-
Senior Service Technical Support Engineer
hace 6 horas
Vertiv Co. Bogota, Colombia**Coordinación de instalación de clientes, control de cargas eléctricas **. · - Revisión de solicitudes de habilitación de nuevos racks y circuitos eléctricos en Service mánager · - Correo · - o el sistema de información que implemente COMCEL. · - Validación de material para los ...
-
Sr Service Technical Support Engineer
hace 3 días
Vertiv Co. Bogota, Colombia**Descripción**: · - Participar de fórums regionales y globales; Interactuar con otras unidades de negocio y centros de fabricación en la búsqueda de soporte técnico; · - Recibir cursos o capacitaciones de productos y softwares; · - Realizar análisis técnico remota con base en do ...
-
Support Engineer
hace 1 semana
KLYM Bogotá, Colombia De jornada completadel empleo · Ser el primer punto de contacto con los usuarios, brindar soporte nivel 1 y nivel 2 sobre el sistema de información, las plataformas del negocio y los activos de información de la compañía. · Diagnosticar y resolver problemas de software y de hardware, y ayudar a los ...
-
IT Support Engineer
hace 1 semana
Rush Street Interactive Bogota, ColombiaWe are looking for **an amazing IT Support Engineer**, responsible for providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, managing and troubleshooting IT issues. · Your primary focus will be t ...
-
Support Engineer
hace 1 día
Thales Bogota, ColombiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, pe ...
-
Technical Support Engineer
hace 1 semana
Red Hat Software Bogota, ColombiaAbout the job: · The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. · In this role, you will deliver an outstanding customer support experience by providing technical su ...
-
Support Engineer Proficient
hace 1 semana
Softtek colombia Bogota, Colombia**About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. ...
-
Technical Support Engineer
hace 3 días
Fortinet Bogota, Colombia**Responsibilities**: · - Collection, analysis, and change recommendations of configuration information · - Collection and analysis of customer network information · - Collection and initial analysis of packet trace information · **Job Experience / Abilities Required**: · - Exper ...
-
Field Support Engineer
hace 1 semana
Signify Bogota, ColombiaJob Title · Field Support Engineer · **Job Description**: · We're looking for a Field Support Engineer to join our North Latam Market Quality Team based in Bogota, Colombia. · Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment ...
-
IT Desktop Support Engineer
hace 3 días
Full Potential Solutions Bogota, ColombiaOverview: · **About US**: · Here are some of the exciting initiatives we are working on: · - Creating AI driven conversational experiences for a wide spectrum of global enterprises · - Designing and developing amazing user experiences across data visualization and analytic · - Bu ...
-
Technical Support Engineer
hace 1 semana
Trellix Bogota, Colombia**_Role Overview:_**: · The Technical Support Engineer (TSE) provides end-to-end technical support for McAfee customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for McAfee's premiere customer base. When a customer need ...
-
Support Field Engineer
hace 6 horas
Motorola Solutions Bogota, Colombia**Company Overview**: · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in pub ...
-
Client Support Engineer
hace 1 semana
Anthology, Inc. Bogota, ColombiaClient Support Engineer · Bogota, Colombia · *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* · The Opportunity: · Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informe ...
-
Client Support Engineer
hace 1 semana
Anthology, Inc. Bogota, ColombiaClient Support Engineer · Bogota, Colombia · *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* · The Opportunity: · Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informe ...
-
Technical Support Engineer
hace 1 semana
Red Hat Software Bogota, ColombiaAbout the job: · Red Hat is seeking a Cloud Technical Support Engineer with a strong background in Cloud and Containers deployment and configuration to join our Cloud Services Customer Experience team in Colombia. · The Red Hat Cloud Services Customer Experience organization is r ...
-
Genesys Support Engineer
hace 4 días
Sofvio Bogota, Colombia**Softtek **is looking for a **Genesys Support Engineer.** · "Get together to the biggest technological revolution, creating new digital solutions for all our customers." · Compensation**:COP13M - 16M/month.** · Location**:Remote (for Colombia residents).** · Skills**:Proficient ...
-
Cloud Support Engineer
hace 2 días
Red Hat Software Bogota, ColombiaAbout the job: · What you will do: · - Act as the direct contact and adviser for customer inquiries about CloudBand Infrastructure Software and Nokia Container Services products via ticketing tool, by phone and using remote access tools · - Quickly analyze issues to identify prob ...
Support Engineer - Bogotá, Colombia - NielsenIQ
Descripción
Job DescriptionNice to have:
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full ViewTM.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.