Trabajos
>
Bogotá

    Support Consultant - Bogota, Colombia - Quorum Software

    Quorum Software
    Quorum Software Bogota, Colombia

    hace 1 semana

    Default job background
    De jornada completa
    Descripción

    Overview

    As a Support Consultant, you will work as part of a highly effective, global team with a reputation for providing exceptionally high standards of client support and technical services. If you consider yourself a growth focused individual, this is a great opportunity to join our world class organization in a high-tech role.

    You will demonstrate an affinity for rapid, high quality issue resolution in a fast-paced technical environment and a strong passion for customer satisfaction and a willingness to build your technical and business skills supported by previous experience supporting or using a premiere upstream oil & gas software solution.

    Responsibilities

  • Ensure our clients get fast and accurate product support. Initially, your focus will be supporting our DaWinci (logistics/supply chain) product, with opportunity for expansion to our other products
  • Respond to and resolve client incidents via Fresh Desk, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility
  • Follow technical support practices in the areas of quality, knowledge centered support and resolution timeframes while continuing to investigate new innovative ways for improving processes
  • Achieve customer care metrics on first response and average resolution times to ensure a positive customer experience
  • Build client relationships and lead multi-level conversations within an organization
  • Collaborate with internal Quorum Software teams, such as development and consulting, to escalate and resolve client issues
  • Contribute to and conduct internal and external training for product and specialty learning, including video production
  • Contribute to our knowledge base by identifying and documenting common issues along with the steps to resolution.
  • And other duties as assigned.

    • Requirements

  • University Degree, preferably B.Sc. in Engineering, Computer Science or Business
  • 1-2 years professional experience in a software support environment and/or 1-2 years in an upstream oil and gas technical role
  • Working knowledge of a logistics or supply chain platform is desirable
  • Proficient in Microsoft Office products
  • Familiarity with Excel, VBA, SQL and relational databases
  • Service oriented, team centered attitude
  • Strong technical skills, with an ability to think through details and methodically troubleshoot client problems
  • Excellent verbal and written communication skills
  • Strong listening skills
  • A sense of urgency about solving problems and attaining favorable results
  • Excellent organizational skills and the flexibility to manage multiple priorities
  • Ability to work effectively with cross-functional teams and global teams
  • Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations.
  • Fluent in English, both written and verbal

    • Additional Details

  • Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and Passport/ID validation.
  • Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
  • Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
  • Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

    • Please Submit your CV/Resumé in English

    About Quorum Software
    Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit

    Diversity Statement : At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

    Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

    Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

  • Quorum Business Solutions

    Support Consultant

    hace 1 semana

    Quorum Business Solutions Bogota, Colombia

    **Support Consultant** · **Location: Bogota, Colombia** · **Model of Work: Hybrid** · **_ · Please Submit your CV/Resumé in English._**_ _**_Only resumes submitted in English will be considered._** · Are you excited by challenges? Do you enjoy working in a fast-paced, internation ...

  • Quorum Software

    Support Consultant

    hace 1 semana

    Quorum Software Bogota, Colombia

    **Support Consultant - Logistics** · **Location: Bogota, Colombia** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to ...

  • Quorum Software

    Support Consultant

    hace 1 semana

    Quorum Software Bogota, Colombia

    **Support Consultant (Enterprise Land Applications)** · **Work Hours: Noon - 9:00PM CENTRAL STANDARD TIME** · **Location: Bogota, Colombia** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment w ...

  • Quorum Business Solutions

    Support Consultant

    hace 1 semana

    Quorum Business Solutions Bogota, Colombia

    **Support Consultant - Corporate Planning** · **Location: Bogota, Colombia** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing c ...

  • Quorum Software

    Support Consultant

    hace 1 semana

    Quorum Software Bogota, Colombia

    **Support Consultant (Enterprise Upstream Accounting Applications)** · **Location: Bogota, Colombia** · **Work Hours: Noon-9:00PM CENTRAL STANDARD TIME** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic ...

  • Quorum Business Solutions

    Support Consultant

    hace 1 semana

    Quorum Business Solutions Bogota, Colombia

    **Support Consultant** · **Location: Bogota, Colombia** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum ...

  • Quorum Software

    Support Consultant

    hace 1 semana

    Quorum Software Bogotá, Colombia De jornada completa

    Overview · This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications. The individual should have a ...

  • SupportYourApp

    Technical Support Consultant

    hace 3 días

    SupportYourApp Bogotá, Colombia

    Passionate about the world of tech? · What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? · Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home offic ...

  • Tetra Tech

    Consultant, Colombia Transforma Program

    hace 4 días

    Tetra Tech Bogota, Colombia

    **Project Summary**: · The USAID/OTI Colombia Program seeks to address emerging factors of instability through support to the Government of Colombia (GOC) and communities for robust peace accord implementation, thus helping to demonstrate that an integrated, comprehensive approac ...

  • Fast Dolphin

    SAP Flm

    hace 1 semana

    Fast Dolphin Bogota, Colombia

    **Puesto**:SAP FLM - Logistics Application Support Consultant · **Ubicación**:Bogotá, Colombia. · **Fecha de inicio**:Lo antes posible · **Duración**:12 meses. · **Descripción**: · - Inglés avanzado. · - Experiência con File Lifecycle Management. · - Experiência en configurar est ...

  • Panagora Group

    Qualitative Specialist

    hace 5 días

    Panagora Group Bogota, Colombia

    **Job Information**: · Project/Activity · - MELSAIndustry · - USAIDCity · - BogotaState/Province · - Bogota, D.C.Country · - ColombiaZip/Postal Code · HIghest Level of Education · - Bachelor's DegreeWork Experience · - 5-7 years- The Panagora Group, a U.S. small business, plays a ...

  • amaris

    Administrador Middleware

    hace 2 días

    amaris Bogota, Colombia

    Job description · Buscamos consultores dinámicos para hacer crecer nuestro equipo de Sistemas de Información y Digital en Colombia. Tu experiência, conocimiento y compromiso nos ayudarán a afrontar los retos de nuestros clientes. · Estarás apoyando diferentes proyectos a través d ...

  • Tetra Tech

    Monitoring, Evaluation and Learning Consultant

    hace 1 semana

    Tetra Tech Bogota, Colombia

    **Project Summary**: · The USAID/OTI Colombia Program seeks to address emerging factors of instability through support to the Government of Colombia (GOC) and communities for robust peace accord implementation, thus helping to demonstrate that an integrated, comprehensive approac ...

  • Starcom

    High Value Consultant

    hace 3 días

    Starcom Bogota, Colombia

    de la empresa · Starcom is the Human Experience Company. A world-renowned media communications agency, we harness the power of media, technology and data to create experiences people love and actions brands need. With more than 7,000 employees worldwide, Starcom partners with the ...

  • Sophos Solutions

    Analista Soporte Especialista IBM As400 Remoto

    hace 5 días

    Sophos Solutions Bogota, Colombia

    **¿Por qué nosotros?** · - Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software con socios como Mambu, Oracle, Microsoft o AZURE; ...

  • Panagora Group

    Mixed Methods Specialist

    hace 5 días

    Panagora Group Bogota, Colombia

    **Job Information**: · Project/Activity · - MELSAIndustry · - USAIDCity · - BogotaState/Province · - Bogota, D.C.Country · - ColombiaZip/Postal Code · HIghest Level of Education · - Master's DegreeWork Experience · - 5-7 years- Panagora Group is a U.S. small business that provide ...

  • Aon

    Col Consultor Sr

    hace 1 semana

    Aon Bogota, Colombia

    Job Description · **CONSULTOR ACTUARIAL SENIOR ** · - ¿Estás buscando ampliar tu experiência profesional? ¿Te gustaría unirte a un equipo dinámico e incluyente? Esta oportunidad está esperando por ti · **Aon está en el negocio de las mejores decisiones** · - En Aon, damos forma a ...

  • Elanco

    Tc Nutrition Maz

    hace 5 días

    Elanco Bogota, Colombia

    Education : EQUIVALENTEXPERIENCE · **As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have ...

  • Panagora Group

    Ethnic Inclusion Expert

    hace 5 días

    Panagora Group Bogota, Colombia

    **Job Information**: · Project/Activity · - MELSAIndustry · - USAIDCity · - BogotaState/Province · - Bogota, D.C.Country · - ColombiaZip/Postal Code · HIghest Level of Education · - Master's DegreeWork Experience · - 7-10 years- Panagora Group is a U.S. small business that provid ...

  • Panagora Group

    Ethnic Inclusion Expert-ethnic Inclusion Assessment

    hace 1 semana

    Panagora Group Bogota, Colombia

    **Job Information**: · Project/Activity · - MELSAIndustry · - USAIDCity · - BogotaState/Province · - Bogota, D.C.Country · - ColombiaZip/Postal Code · HIghest Level of Education · - Master's DegreeWork Experience · - 7-10 years- Panagora Group is a U.S. small business that provid ...