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    Field Engineer 3 - Medellín, Colombia - Unisys

    Unisys
    Unisys Medellín, Colombia

    hace 1 semana

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    De jornada completa
    Descripción

    What success looks like in this role:



    Performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is journeyman position for the typical desk side support technician. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools.

    May also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC's/laptops, and installing and optimizing HW/SW networking products. Key Responsibilities

    • Provides support for software, hardware and networking support for desktops, laptops and servers
    • Provides maintenance and support on legacy products
    • Supports Core, server products
    • Performs disk replacement on EMC Symm products
    • Installs and maintains PCs and associated software, networks, servers and peripherals
    • Supports network products from operational and maintenance perspectives
    • Performs installs, moves, adds and changes as required
    • Tests and certifies PCs, networks, servers and client approved applications
    • Provides follow-up on problems or escalation.
    • Maintains a high degree of professionalism in actions, demeanor and dress.
    • Insures customer satisfaction throughout the service delivery transaction.

    You will be successful in this role if you have:


    Key Qualifications

    • Requires a

    High School degree and 0-1 years of hands-on technical experience Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.

    • A+ certification
    • Specific Manufacturers certifications as required.

    I.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS

    • Troubleshooting software and hardware problems
    • Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
    • Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
    • Knowledge of client specific internal procedures and service delivery requirements.
    • Excellent analytical and client communication skills.
    • Client and/or governmental clearance may be required.

    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

    This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at *************** or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

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