- Provides capture support for Major Incident Management processes and engages with ESM Practice members and internal colleagues to coordinate service activities.
- Gathering information about the incident
- Assist with assessing the business impact
- Documenting the root cause of the incident
- Coordinating with resolver teams
- Communicating with stakeholders throughout the resolution process
- Collaborates with Service Management team members to provide clients with best-in-class support
- Provides accurate information to clients and escalates complex issues through the standard escalation process
- Contributes to the development and maintenance of MIM documentation
- Participates in process-related meetings for engagements and steps in to facilitate the meeting in the absence of senior associates
- Demonstrates willingness to learn new skills and implement them in job duties
- Bachelor's Degree and a minimum of 2 years of relevant experience
- Certifications
- Preferred: ITIL v4 Foundation
- Experience with ITIL and other service management methodologies
- Ability to work independently and as part of a team
- Strong communication skills in English
-
Projects Management analyst
Encontrado en: Talent CO C2 - hace 3 días
Medtronic Bogotá, ColombiaCareers that Change Lives In this role you will deliver and/or manage projects assigned and works with other stakeholders to achieve desired results. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to poli ...
-
Senior Project Management Analyst
Encontrado en: Talent CO C2 - hace 6 días
Publicis Global Delivery Bogotá, Colombia De jornada completaJob Description · The Senior Project Manager is the main person responsible for the first tier of production management on our IT Development Projecst, from receiving individual tasks, to track each item following a project plan, and also managing a queue making sure every task ...
-
Private Equity Analyst
Encontrado en: Appcast Linkedin GBL C2 - hace 1 día
Sur Bogotá, ColombiaA private equity firm, is seeking to hire a Private Equity Analyst to join the team. The firm manages a rapidly expanding portfolio of internet-based companies. The firm looks to acquire proven businesses that have strong metrics and potential, supported by significant growth. By ...
-
Web Analyst
Encontrado en: Talent PL Premium - hace 6 días
TripleTen Bogotá, Colombia A tiempo parcialTripleTen is a leading online coding bootcamp that offers to learn coding and data analysis skills for tech industry jobs in less than a year in the US, Latin America, and Israel. · Our research-based learning method is focused on ensuring that after completing our program, every ...
-
Streaming Media Analyst
Encontrado en: Buscojobs CO C2 - hace 6 días
TelevisaUnivision Bogotá, Colombia De jornada completaContent Management (DCO) at TelevisaUnivision is looking for a Streaming Media Analyst to join our team · We are seeking a talented Stream Media Analyst based in Colombia, proficient in digital content operation and streaming systems, knowledgeable in live event stream, detai ...
-
2024 Corporate Banking Analyst Program
Encontrado en: Buscojobs CO C2 - hace 2 días
Citi Bogota, Colombia De jornada completaYou're ready to bring your knowledge from the classroom to the boardroom; and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. Our programs equip you with the knowledge and training you nee ...
-
Compl Aml Execution Anlyst 1
Encontrado en: Buscojobs CO C2 - hace 22 horas
Citi Bogotá, ColombiaThe Execution Analyst 1 is an entry-level position responsible for assisting with risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize basic AML knowledge to independently review, analyze and conduct ef ...
-
Payroll Analyst 1
Encontrado en: Buscojobs CO C2 - hace 2 días
Citi Bogota, Colombia De jornada completaThe Payroll Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good unders ...
-
Senior Marketing Analyst
Encontrado en: Buscojobs CO C2 - hace 1 día
Epsilon Bogotá, ColombiaJob DescriptionJoin our dynamic Marketing team spanning across the region as a Senior Marketing Analyst based in Colombia. Reporting directly to the Head of Marketing, you'll support an array of different marketing and communications efforts, playing a pivotal role in bolstering ...
-
Jr Finance Analyst-Temp
Encontrado en: Buscojobs CO C2 - hace 22 horas
Televisaunivision Bogotá, ColombiaABOUT US:Welcome to TelevisaUnivision, where excellence meets allure. As the premier Spanish-language mediaand content company in the nation, our unwavering commitment is to captivate, inform, and empowerthe diverse US Hispanic audience across an array of platforms including broa ...
-
Accounting and settlement analyst
Encontrado en: Buscojobs CO C2 - hace 2 días
Nuvei Bogotá, ColombiaAccounting and Settlements Analyst · Bogotá, Colombia · The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. · WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating ...
-
SEO Analyst
Encontrado en: Talent CO C2 - hace 5 días
Publicis Global Delivery Bogotá, Colombia A tiempo parcialJob Description · The SEO Analyst is responsible for supporting client accounts towards stated client and company objectives. Reporting to the SEO Manager, the Analyst provides assistance to internal client service teams, and at the direction of SEO Manager/Associate Director, i ...
-
English Speaking Quality Assurance Analyst
Encontrado en: Buscojobs CO C2 - hace 1 día
Besedo Colombia Bogotá, ColombiaAre you looking to develop in the company and keep learning? Do you want to contribute to the company ́s growth? Are you interested on fashion and have a high attention to details? If you have said yes to this questions, then check out this opportunity · As an English Speaking Qu ...
-
Business Analyst CO
Encontrado en: Talent CO C2 - hace 1 día
Arthur D. Little Bogotá, ColombiaOverview · As Business Analyst at Arthur D. Little you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager. · Responsibilities · The Business Analyst's role includes: · Gathering facts and analyzing data from various s ...
-
Senior Search Analyst
Encontrado en: Talent CO C2 - hace 2 días
Publicis Global Delivery Bogotá, Colombia De jornada completaJob Description · The Senior Search Analyst is the day-to-day steward of Search media for assigned brands and is responsible for monitoring and maintaining campaign development, activation, and innovation. The Analyst will develop and maintain strong knowledge of their client bu ...
-
Senior Product Definition Analyst
Encontrado en: Talent CO C2 - hace 2 días
Amadeus Bogotá, Colombia De jornada completaJob Title · Senior Product Definition AnalystJob Title: Senior Product Definition Analyst · Position type: Permanent · Location: Bogota · Job ID: R7132 · Job family: Product Definition · About Your Business Area/Department: · RES - MTE department under Amadeus has a key ownership ...
-
Senior Digital Marketing Analyst
Encontrado en: Talent MX C2 - hace 5 horas
Amadeus Bogotá, Colombia De jornada completaJob Title · Senior Digital Marketing AnalystThe Senior Digital Marketing Analyst will play an integral role within the Digital Marketing team by delivering accurate Analytics insights for the company, the team, and our high value clients. The analyst will focus on collection, ana ...
-
QA Engineer
Encontrado en: Talent CO C2 - hace 2 días
NielsenIQ Bogotá, Colombia De jornada completaCompany Description · REFID193754 · At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a highly motivated and talented Test Analyst to add to our Brandbank team · The NIQ Brandbank tea ...
-
Junior Analyst General Accounting
Encontrado en: Buscojobs CO C2 - hace 1 día
Kenvue Bogotá, ColombiaJunior Analyst General Accounting WDescriptionKey Responsibilities · •Responsible support financial activities including corporate reporting control, also journal entry and month-end, quarter-end and year-end close activities, support for some activities assigned to other members ...
-
Risk Manager
Encontrado en: Talent CO C2 - hace 3 días
KLYM Bogotá, Colombia De jornada completadel empleo · Key job activities include: · Counterparty Credit Assessment - analyze the creditworthiness of our risk exposures and able to concisely and completely recommend appropriate credit limits and/or credit structures. · Capacity to Manage Risk – Balancing risk reward. · A ...
Service Management Analyst 3 - Bogotá, Colombia - Unisys
Descripción
What success looks like in this role:
A service management analyst is responsible for providing day to day support for Major Incident Management process and service operations. They play an important role in ensuring that major incidents are resolved quickly and effectively, minimizing disruption to business operations.
Please not that this role requires work on weekends
You will be successful in this role if you have:
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.