Office Operations Manager - Colombia - Puulse Marketing

Puulse Marketing

Empresa verificada

Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

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Why You Should Consider This Opportunity_

Strong compensation package: Starting from 4, COP per month (Or USD equivalent)
Be part of a rapidly growing team with many growth opportunities
Team Events, company trips, and incentives
An ambitious team environment
Long term potential to launch and grow your own campaigns

About Puulse Marketing
We are a full service sales and marketing agency.

A "hold on to your boots - your business is about to explode" growth partner that works with great companies.

We have:
Offices in Canada, The USA, Colombia, and United Arab Emirates. Clients in software as a service, telecom, solar, and home services.

An in house software development team creating new tools and apps to always level up the business. New opportunities are launching all the time.

To be clear - we do this to bring more people into the opportunity and to change their lives - not to keep around the uninspired and unmotivated.

We have a performance and personal development based culture.

We are a full service sales and marketing agency.

A "hold on to your boots - your business is about to explode" growth partner that works with great companies.

To be clear - we do this to bring more people into the opportunity and to change their lives - not to keep around the uninspired and unmotivated.

We have a performance and personal development based culture.

Resposibilities:

Oversee and manage all aspects of office operations, including but not limited to: staffing, workflow management, performance metrics, and facilities management.
Implement effective processes and standards to achieve optimal productivity and efficiency.
Hire, train, motivate, and supervise office staff, including providing regular performance feedback and developing career growth opportunities.
Develop and implement office policies and procedures, ensuring adherence to company standards and regulatory requirements.
Coordinate with the IT department to ensure proper functioning of call center systems and technology.
Develop and monitor budgets, including cost management and revenue generation strategies.
Collaborate with senior management to develop strategic plans and set operational goals.
Ensure highquality customer service delivery and address escalated client issues as needed.
Monitor employee productivity and provide constructive feedback and coaching.
Ensure the office environment is safe, clean, and conducive to effective work.

Requirements:

Bachelor's Degree in Business Administration, Management, or a related field. Master's degree is a plus.
At least 5 years of experience in office management or operations management, preferably in a call center or similar environment.
Excellent leadership and team management skills, including the ability to motivate and engage a diverse team.
Fluent in Spanish and English, both written and spoken.
Excellent interpersonal and communication skills.
Strong organizational and planning skills.
Proficient in Microsoft Office Suite and other office management tools.
Knowledge of office management responsibilities, systems, and procedures.
Understanding of call center operations and customer service best practices.
Excellent problemsolving skills, with the ability to make effective decisions under pressure.