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    Customer Service Representative - Bogotá, Colombia - Charger Logistics

    Charger Logistics
    Charger Logistics Bogotá, Colombia

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

    We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Bogota Office.

    Responsibilities:

  • Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
  • Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
  • Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
  • Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.
  • Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.
  • Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.
  • Develop and maintain a positive working relationship with all service providers.
  • Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.
  • Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.

    • Requirements

  • 2+ years' experience in Logistics; Transportation or Distribution industry experience with understanding of airfreight, expedited ground services, warehousing, inventory, and order fulfillment preferred
  • Strong organizational skills
  • Experience with TMS systems preferred
  • Excellent communication and time-management skills
  • Must be able to multitask & prioritize efficiently in a fast-paced environment
  • Proficient with Microsoft Office systems
  • Ability to work independently and as part of a team
  • High school diploma or GED equivalent is required

    • Benefits

  • Career growth
  • Healthcare Benefit Package
  • High competitive salary
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