Trabajos
>
Medellín

    Streaming Technical Support Analyst - Medellín, Colombia - Genius Sports

    Genius Sports
    Genius Sports Medellín, Colombia

    hace 14 horas

    Default job background
    Descripción

    The Role

    The Streaming Technical Support Analyst role is to provide immediate assistance to our clients and partners for Genius Sports Live Video Streaming Product. The Streaming Support Analyst will provide high-level client service and seamless problem-solving skills. You will be in a close relationship with our other offices around the world and with other departments in Vilnius/Medellin.Our daily tasks consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external applications. It also includes collaborating with multiple teams across the company from both technical and support point of view.Each day is different, you'll be communicating with a number of different nationalities and facing challenging tasks on a regular basis. The position offers an exciting opportunity to work and learn in a friendly environment alongside dedicated and knowledgeable colleagues. The role is a perfect match for individuals who are passionate about sports, quick learners, speak good English, willing to do flexible hours, comfortable with multitasking and enjoy solving problems. Core Responsibilities
  • Open to working with flexible hours including weekends
  • Handling of all streaming live support requests escalated by First Line
  • Understanding the query and performing troubleshooting of all the live and no live streams (Analytical skills)
  • Escalating queries to relevant teams as required in timely manner
  • Assisting with providing daily reports
  • Set Up, Checks and monitoring of Live matches
  • Communicating to clients, 3rdparty providers and staff through Skype and internal suite of products
  • Ability to understand and manage issues related to Product and Betting components
    • Requirements
  • Quick learner
  • Very good written and spoken English
  • Strong problem solving skills
  • Responsible and dedicated
  • Strong attention to detail
  • Customer support/service experience. Preferable technical support but not excluding.
  • Being able to juggle multiple demands and prioritize work (Multitasking)
  • Being self-managed and well organized
  • Knowledge/experience with modern IT solutions – Preferable, not excluding.
  • Familiarity with query languages.
  • Ability to use Freshdesk/Atlassian suite of products, JIRA, Confluence.
    • Personal Characteristics
  • A passion for sports (Including but not limited to Football, Volleyball and Basketball)
  • People person, ability to work within a team environment including staff located globally
  • A commitment to provide high level support
  • Detail oriented and well-organized
  • Driven to constantly exceed personal and team targets
  • Adaptable and flexible
  • Excellent decision–making skills
  • Proactive in problem solving situations
  • Tech savvy
  • Eager to Learn

    • We Offer

    As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location . We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

  • CO52 Productos Familia S.A., Colombia

    Sales Support Analyst

    hace 6 horas

    CO52 Productos Familia S.A., Colombia Medellín, Colombia De jornada completa

    · Sales Suppor Analyst · Acompañar el desarrollo del modelo analítico para el equipo comercial soportado en la analítica avanzada de datos entregando constantemente insigths importantes para soportar la toma de decisiones que detone en acciones para alcanzar mejores resultados e ...

  • Essity

    Sales Support Analyst

    hace 6 días

    Essity Medellín, Colombia De jornada completa

    Sales Suppor Analyst · Acompañar el desarrollo del modelo analítico para el equipo comercial soportado en la analítica avanzada de datos entregando constantemente insigths importantes para soportar la toma de decisiones que detone en acciones para alcanzar mejores resultados en ...

  • Genius Sports

    Sportstech Technical Support Analyst

    hace 14 horas

    Genius Sports Medellín, Colombia

    A bit about us · Do you want to join one of the world's fastest growing sports technology companies? · About the role · You will be part of a technical team helping support end users, data partners, and First Line Support team members with inquiries of various levels of difficu ...

  • Control Risks

    Regional Intelligence Analyst, Latin America

    hace 18 horas

    Control Risks San Vicente Ferrer, Colombia

    **Role Purpose**: · The Regional Intelligence Analyst will work in the Global Security department of a major international consumer healthcare company as an embedded analyst. They will be part of a dedicated team of analysts, who will provide tactical and strategic intelligence m ...

  • IFC Systems Corporation

    Investment Analyst

    hace 18 horas

    IFC Systems Corporation San Vicente Ferrer, Colombia

    **Investment Analyst** · **Job #**: · - req23031**Organization**: · - IFC**Sector**: · - Investment**Grade**: · - GE**Term Duration**: · - 2 years 0 months**Recruitment Type**: · - Local Recruitment**Location**: · - Bogota,Colombia**Required Language(s)**: · - English, Spanish**P ...

  • World Bank Group

    Investment Analyst

    hace 18 horas

    World Bank Group San Vicente Ferrer, Colombia

    **Job #**: · - req23031**Organization**: · - IFC**Sector**: · - Investment**Grade**: · - GE**Term Duration**: · - 2 years 0 months**Recruitment Type**: · - Local Recruitment**Location**: · - Bogota,Colombia**Required Language(s)**: · - English, Spanish**Preferred Language(s)**: · ...

  • Emapta

    Service Desk Analyst Dayshift

    hace 1 día

    Emapta San Vicente Ferrer, Colombia

    **Job Information**: · Industry · - Employment - Recruiting - StaffingWork Experience · - 4-5 yearsLocation · - ColombiaFunctional Expertise (Verticals) · - Information TechnologyCity · - BogotaState/Province · - Bogota, D.C.Country · - ColombiaZip/Postal Code · We're looking for ...

  • DIEZ EQUIS S.A

    Analista de soporte TI

    hace 2 días

    DIEZ EQUIS S.A Medellín, Colombia De jornada completa

    Nos encontramos en la búsqueda de un Analista de Soporte TI, tu propósito será analizar y administrar las bases de datos de la compañía, con el fin de optimizar las funciones o bugs que requiere la empresa para un correcto funcionamiento de los servicios tecnológicos. · Formación ...

  • BRM S.A

    Analista de Calidad

    hace 1 día

    BRM S.A Medellín, Colombia De jornada completa

    Únete a nuestro equipo como Analista de Calidad Call Center lineas SAC o Soporte Serás el motor detrás del éxito, asegurando que nuestros objetivos se cumplan, nuestras políticas se mantengan y nuestros clientes estén satisfechos. Si te apasiona la excelencia operativa y quieres ...

  • Mantu

    Financial Analyst F/M/X

    hace 14 horas

    Mantu Medellín, Colombia

    Job description · We are looking for our a dynamic person to grow our Administrative & Finance Team. · You will support different processes through your expertise/knowledge as a Financial Analyst . · Your main responsibilities: · Planning, directing and coordinating contro ...

  • WTW

    Analista Placement

    hace 14 horas

    WTW Medellín, Colombia De jornada completa

    Based in Medellín, Colombia, the position of Placement Analyst will be responsible for monitoring the Insurers' sending of the quotes requested according to the client's needs for the P&C and Affinity lines; analyze the quotes and make comparative tables of the different offers t ...

  • Willis Towers Watson

    Analista Placement

    hace 6 horas

    Willis Towers Watson Medellín, Colombia De jornada completa

    · Based in Medellín, Colombia, the position of Placement Analyst will be responsible for monitoring the Insurers' sending of the quotes requested according to the client's needs for the P&C and Affinity lines; analyze the quotes and make comparative tables of the different offer ...

  • Holcim

    Salesforce Semi Sr. Analyst

    hace 14 horas

    Holcim Medellín, Colombia

    For a fulfilling career, endless training opportunities, GLOBAL exposure and tremendous challenges in a vibrant and transformative company that is part of a giant organization, a world leader in provision of sustainable products for the building materials industry and the most en ...

  • BairesDev

    Finance Manager

    hace 2 horas

    BairesDev Medellín, Colombia

    At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. · Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely ...

  • PRGX Global Inc

    Analyst I

    hace 18 horas

    PRGX Global Inc Medellín, Colombia De jornada completa

    · Analyst I · COLOMBIA: MedellinApply · ABOUT PRGX · We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the gl ...

  • Genius Sports

    Digital Marketing Technical Analyst

    hace 14 horas

    Genius Sports Medellín, Colombia

    The Role · We are looking for a highly motivated, passionate, Digital Marketing Technical Analyst to join the team here at Genius Sports Media. The Technical Solutions Engineer is ideal for candidates who enjoy interacting with clients, uncovering their requirements, and being ...

  • Genius Sports

    Live Feed Analyst

    hace 14 horas

    Genius Sports Medellín, Colombia

    A bit about us · Do you want to join one of the world's fastest growing sports technology companies? · Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable spo ...

  • TaskUs

    Quality Analyst

    hace 2 horas

    TaskUs Medellín, Colombia De jornada completa

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fas ...

  • TaskUs

    Quality Analyst

    hace 1 semana

    TaskUs Medellín, Colombia De jornada completa

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fas ...

  • TaskUs

    Quality Supervisor

    hace 6 horas

    TaskUs Medellín, Colombia De jornada completa

    · About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the f ...