Sportzcast Onboarding Team Lead - Medellín, Colombia - Genius Sports

Genius Sports Medellín, Colombia

hace 6 días

Descripción

The Role

The role requires a combination of leadership skills, people management, and expertise in products. The team lead is good at making decisions and has organizational skills and time-management skills. Planning and organizing team's work, launching new procedures and managing existing ones. Ensuring the training, development and motivation of the team's personnel. Working with the other internal stakeholders in order to ensure the efficient delivery of Sportzcast products and services in-line with clients' needs and expectations.Main Responsibilities

Core Responsibilities

Managing multicultural and international team members and

Training, developing and motivating team Providing continuous feedback to team members on their performance and conducting performance reviews.

Building and managing the roster for the team to make sure we have the most efficient coverage to onboard and support customers

Interviewing and recruiting new team members to make sure we have sufficient resources to perform all the tasks

Monitor all the requests are being taken care of and ensure the effective testing and provision of information to clients to ensure timely delivery of relevant products and

To develop and maintain team's KPIs and Key Results in addition to team members goals and performance to ensure the delivery of

To build and enhance positive working relationships with clients and internal stakeholders alike and to effectively manage expectations as

Closely work together with Sportzcast Support and Onboarding specialist in aligning the distribution of the workload and the priorities within the

Overseeing the creation and documentation of Sportzcast customer products and services and team members onboarding.

To work within established product policies and procedures in order to best-accommodate client products and service needs. To contribute to the ongoing development and evolution of product policies and

To provide client insight into the ongoing development of Sportzcast products and

To drive any needed projects that will help grow and develop and the team's growth, processes and

Report to Customer Onboarding Manager the performance of the current projects as well as escalate the problematic Build efficient metrics to measure team workload.

Skills and Experience

Excellent experience in leadership and people

Good knowledge of MS Office programs, basic internet investigation skills and understanding of hardware is a plus

An understanding of the working in a technology business with a focus in sports

Experience in the implementation of processes and workflows within a team and collaborating with different stake holders

Ability to use Zendesk/Atlassian suite of products, JIRA, Confluence

Great project management skills, with demonstrated ability to effectively manage multiple on-going assignments

Great verbal and written communication skills

Excellent problem solving, negotiation and prioritizing skills

Very high organizing capacity and time management skills

Willingness to work in shifts, with availability to work during evenings, weekends, holidays

Occasional travel may be required (10%)

Working 50% of the time from the office with the team

Personal Characteristics

A passion for sports

A commitment to service excellence

Detail oriented and well-organized

Driven to constantly exceed personal and team targets

Excellent accuracy and pressure handling

Tech savvy

We Offer

We have a work-hard, play hard culture at Genius Sports. We have many social events going on throughout the year such as, summer and Christmas parties, monthly team building events, sports tournaments, birthday celebrations, food vouchers, charity days and wellbeing actives. Health insurance coverage, skills training opportunities and many others depending on location are part of our benefits list.

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Sportzcast Onboarding Team Lead - Medellín, Colombia - Genius Sports

Descripción

Team Lead Citibanamex

Team Lead Credit

Senior Accountant Team Lead