Spanish Retention Agent - Medellín, Colombia - RMGtalent

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Spanish-Speaking Retention Agent - Colombia

Job Title: Spanish-Speaking Retention Agent (FX Company)

Location: Colombia (Must be based in Colombia)

Job Description:

As a Spanish-speaking Retention Agent for our regulated FX (Foreign Exchange) company

based in Colombia, your primary responsibility will be to engage with existing clients to enhance

their satisfaction and loyalty to our platform. You will play a crucial role in retaining clients and

fostering long-term relationships.

Responsibilities:

Proactively engage with existing clients via phone calls, emails, and othercommunication channels in Spanish to understand their needs, concerns, and tradingpreferences.

Provide exceptional customer service by addressing client inquiries, resolving issues,and guiding clients through our platform's features and services.

Build rapport and trust with clients through personalized interactions, demonstratingempathy, professionalism, and product knowledge.

Implement retention strategies and initiatives to minimize client churn and maximizeclient lifetime value.

Educate clients on market trends, trading strategies, and risk management techniques tohelp them make informed decisions.

Collaborate with the sales and marketing teams to develop targeted campaigns andpromotions aimed at retaining clients and encouraging active trading.

Monitor client trading activity and behavior to identify potential retention opportunities orred flags.

Document client interactions, feedback, and resolutions accurately in the company'sCRM system.

Stay updated on industry regulations, market developments, and company policies toensure compliance and adherence to standards.

Contribute to a positive and collaborative team environment, sharing insights, bestpractices, and feedback with colleagues.

Requirements:

Fluency in Spanish

Prior experience in customer service, retention, or sales roles within the financialservices industry, preferably in FX trading or brokerage.

Strong interpersonal skills with the ability to effectively communicate and buildrelationships with diverse clients.

Knowledge of financial markets, trading instruments, and FX trading platforms isdesirable.

Excellent problem-solving abilities and attention to detail. Ability to work independently and collaboratively in a fast-paced environment. Adaptability and willingness to learn new technologies and industry trends. Availability to work flexible hours, including evenings and weekends, as needed. Bachelor's degree in finance, business, economics, or a related field is preferred.

Join our team and play a vital role in helping our clients achieve their financial goals while

contributing to the growth and success of our regulated FOREX company in Colombia.