Trabajos
>
Bogotá

    Tier 2 Technical Support Engineer - Bogotá, Colombia - Radware

    Radware
    Radware Bogotá, Colombia

    hace 6 horas

    Default job background
    De jornada completa
    Descripción

    Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market

    A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of customers by providing effective technical support to customers and partners alike to ensure the success of the organization

    If you're an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with people, this could be the position for you

    As a Tier 2 Technical Support Engineer, you will support Radware products including: ADC (Application Delivery Controllers) Web Application Firewall (WAF), IPS (Intrusion Prevention System) Products. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners using polite professional etiquette

    Responsibilities

    • Providing level two technical support for Radware products
    • Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
    • Take responsibility for customer satisfaction and overall success of the TAC
    • Respond in a timely manner (within documented SLA) to support Customer issues and Inquiries
    • Document actions in tickets to effectively communicate information internally and to customers
    • Resolve problems independently and understands the correct escalation procedures
    • Reproducing and debugging customer reported problems in a lab environment, as necessary, and working with engineering and test teams to resolve issues;
    • Documenting issues in a knowledgebase format for use both internal and external to Radware;
    • Providing timely feedback into the development process on customer-reported product problems

    Qualifications -

    • year experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing
    • Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
    • In-depth understanding of protocol and network analyzers
    • Bachelor's degree is required
    • Excellent customer service skills
    • Excellent analytical thinking and problem solving skills
    • Strong verbal (phone) and written (email) communication skills
    • Self-managed and team oriented
    • Deadline and detail oriented
    • Highly motivated
    • Clear understanding of the software development process and lifecycle including the role of customer support and sustaining product engineering in that process
    • Proven track record for working with an enterprise and carrier class customer base

    Additional preferred skills/abilities include:

    • Experience in scripting
    • Experience with penetration testing techniques and tools

    #LI-SV1

  • KLYM

    Support Engineer

    hace 1 día

    KLYM Bogota, Colombia

    **Descripción de la empresa** · En **KLYM** propulsamos a las empresas del mundo con financiamiento accesible y ágil para que sigan creciendo. Ahora estamos buscando a nuestro/a próximo/a **Support Engineer (Plataformas)** · **Descripción del empleo** · Ser el primer punto de con ...

  • Kushki

    Tech Support Engineer Temporal

    hace 1 día

    Kushki Bogota, Colombia

    **Nuestra aventura como Unicornio continúa y queremos seguir causando impacto como Nación** Atrévete a ser parte de nuestro esfuerzo por digitalizar más comercios, llevando nuestros canales de pagos a diferentes países y así cumplir con nuestra misión de Conectar Latam con Pagos. ...

  • KLYM

    Support Engineer

    hace 2 días

    KLYM Bogotá, Colombia De jornada completa

    del empleo · Ser el primer punto de contacto con los usuarios, brindar soporte nivel 1 y nivel 2 sobre el sistema de información, las plataformas del negocio y los activos de información de la compañía. · Diagnosticar y resolver problemas de software y de hardware, y ayudar a los ...

  • Red Hat Software

    Technical Support Engineer

    hace 12 horas

    Red Hat Software Bogota, Colombia

    About the job: · The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. · In this role, you will deliver an outstanding customer support experience by providing technical su ...

  • Red Hat Software

    Technical Support Engineer

    hace 12 horas

    Red Hat Software Bogota, Colombia

    About the job: · Red Hat is seeking a Cloud Technical Support Engineer with a strong background in Cloud and Containers deployment and configuration to join our Cloud Services Customer Experience team in Colombia. · The Red Hat Cloud Services Customer Experience organization is r ...

  • Softtek colombia

    Support Engineer Proficient

    hace 1 día

    Softtek colombia Bogota, Colombia

    **About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. ...

  • Rockwell Automation

    Engineer, Remote Support

    hace 12 horas

    Rockwell Automation Bogota, Colombia

    **Job Description**: · **SUMMARY/SCOPE OF POSITION**: · The Network Analyst is responsible for ensuring high availability of all network equipment and services in Local Area Network (LAN), Wide Area Network (WAN), Security, Wireless (WLAN) and Converged Voice environments. · The ...

  • Rockwell Automation

    Associate Engineer, Remote Support

    hace 1 día

    Rockwell Automation Bogota, Colombia

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...

  • Paymentology

    Customer Support Engineer Lac

    hace 1 día

    Paymentology Bogota, Colombia

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale. · Our advanced, multi-cloud platform, offering both s ...

  • Citi

    Application Support Engineer Tech Analyst

    hace 1 día

    Citi Bogota, Colombia

    **Responsibilities**: · - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the busines ...

  • NielsenIQ

    Support Engineer

    hace 10 horas

    NielsenIQ Bogotá, Colombia De jornada completa

    Company Description · Our NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow. · Job Description · Provid ...

  • NielsenIQ

    Support Engineer

    hace 10 horas

    NielsenIQ Bogotá, Colombia De jornada completa

    Job DescriptionProvide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs · Record details of interactions into Support's Ticket Management System · Take end to end ownership of customer technical ...

  • Red Hat, Inc.

    Technical Support Engineer

    hace 1 día

    Red Hat, Inc. Bogotá, Colombia

    About the job · The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. · In this role, you will deliver an outstanding customer support experience by providing technical ...

  • Amadeus

    Network Support Engineer

    hace 2 horas

    Amadeus Bogotá, Colombia De jornada completa

    Job Title · Network Support EngineerAmadeus Hospitality's Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry. · Summary of the role: · We're looking for ...

  • PayU

    Technical Support Engineer

    hace 10 horas

    PayU Bogotá, Colombia

    About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy an ...

  • ConvaTec

    BI Support Engineer

    hace 10 horas

    ConvaTec Bogotá, Colombia De jornada completa

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infu ...

  • Red Hat, Inc.

    Cloud Support Engineer

    hace 6 horas

    Red Hat, Inc. Bogotá, Colombia

    About the job · The Red Hat Telecom, Media and Entertainment (TME) support engineering group is adding a Cloud Support Engineer with a strong background in Platform as a Service technologies to support Nokia CloudBand Infrastructure Software (CBIS) and Nokia Container Services ...

  • SupportYourApp

    Customer Support Engineer

    hace 10 horas

    SupportYourApp Bogotá, Colombia

    Are you a technical enthusiast with a knack for designing and implementing robust solutions behind the scenes? · What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? · Join us a Customer Support Engineer for a platform that provides ...

  • Rockwell Automation

    Senior Engineer Remote Support

    hace 1 día

    Rockwell Automation Bogotá, Colombia De jornada completa

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...

  • Capgemini

    Cloud Support Engineer + Datadog

    hace 10 horas

    Capgemini Bogotá, Colombia

    Cloud Support Engineer + Datadog · Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to r ...