Trabajos
>
Bogotá

    Dispute Resolution Advisor II - Bogotá, Colombia - Iron Mountain

    Iron Mountain
    Iron Mountain Bogotá, Colombia

    hace 1 semana

    Iron Mountain background
    De jornada completa
    Descripción

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

    We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

    Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

    ABOUT THE OPPORTUNITY...

    The Disputes Resolution Advisor is responsible for coordinating research activities to fully resolve collections disputes. The Disputes Resolution Advisor will complete full account reconciliations for IM's delinquent customers. They will collaborate with the assigned collector and will contact the customer directly to determine the barrier(s) preventing payment. They will work cross functionally with our billing, collections, cash applications, sales, service delivery (operations), customer care/success and other teams to correct invoices, and/or collect payments and improve the customer experience. This role will own root cause analysis for claims dispute management for all active accounts in accordance with company policy and procedures.

    KEY RESPONSIBILITIES...

    ● Researching, and resolving complex disputes for IMs delinquent customers. The Disputes Resolution Advisor will identify and utilize various communication channels to ensure timely updates to various levels of the organization in an attempt to mitigate and resolve the disputes. Productivity of Dispute Case as measured in time from case open to close. This includes but is not limited to making outbound calls to customers to resolve delinquency.

    ● Reconciling customer's AR accounts, when a discrepancy is identified. This person will own the case and identify root cause issues on the account which is critical in preventing recurring issues that present risk to our customers and the Iron Mountain brand.

    ● Communicating resolution of disputes to customers and internal IM parties. Escalates more business risk issues to the reporting manager.

    ● Responsible for providing dispute resolution progress, discuss challenges and suggest improvements.

    ● Participate in ongoing performance improvement initiatives (first time right invoicing activities).

    ● Provide required account maintenance to ensure accounts information and dispute information are updated in the right systems.

    ● Ensure all applicable laws, regulations, statutory and compliance requirements

    are followed.

    YOUR QUALIFICATIONS...

  • Proficient in English (Written & Spoken)
  • Field Of Study: Business, Finance or similar.XX
  • Proficient in Google/ MS Office Suite, primarily Microsoft Excel
  • Ability to understand and utilize multiple systems for billing and/or collections and dispute management.
  • Excellent analytical, communication (verbal and written) and organizational skills
  • Ability to prioritize issues in a timely, efficient manner, and manage a cyclical workload
  • Ability to multitask and work under pressure with minimal supervision
  • Must be able to build relationships with customers internally and externally
  • Partner within group and across groups to meet or exceed department's goals and objectives
  • Escalate account service suspension recommendations to management for review and credits based on IM policies
  • Makes recommendations for settlements to the AR Teams

    • WHAT'S IN IT FOR YOU?

  • Be part of an ever evolving global organization focused on transformation and innovation
  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
  • Global connectivity to learn from 26,000+ teammates across 52 countries
  • Be part of a winning team who embrace diversity, inclusion, and our differences
  • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
    • Category: Customer Support
  • EXL Services

    Lead Assistant Manager

    hace 6 días

    EXL Services Bogota, Colombia

    **Description**: · EXL has an exciting opportunity for an experienced Human Resource Business Partner to join our Colombia HR team based in Bogota, Colombia. · We are looking for a strong individual who can work independently with the ability to be a strategic business partner an ...

  • Anthology, Inc.

    Operations Supervisor

    hace 5 días

    Anthology, Inc. Bogota, Colombia

    Operations Supervisor · Bogota, Colombia · *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* · The Opportunity: · Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed ...

  • EXL Services

    HRbp Lead Assistant Manager

    hace 1 semana

    EXL Services Bogota, Colombia

    **Description**: · EXL has an exciting opportunity for an experienced Human Resource Manager to join our Colombia HR team based in Bogota CO. · We are looking for a strong individual who can work independently with the ability to be a strategic business partner and a strong busin ...

  • EXL Services

    Senior Executive

    hace 6 días

    EXL Services Bogota, Colombia

    **Description**: · EXL has an exciting opportunity for an experienced Human Resource Onboarding Specialist to join our Colombia HR team based in Bogota CO. · **Responsibilities**: · Helps in HR onboarding and compliance. · - Act as the key advisor on all employee relations issues ...

  • SITA

    Senior Sales Manager

    hace 1 semana

    SITA Bogota, Colombia

    **Overview · **Senior Sales Manager** · As a Senior Sales Manager, you will drive the profitable growth by identifying, pursuing and closing new business opportunities. You are the ultimate owner of the customer by becoming the trusted advisor to the client. You will lead a (virt ...

  • SITA Switzerland Sarl

    Senior Sales Manager

    hace 1 semana

    SITA Switzerland Sarl Bogota, Colombia

    Overview: · **Senior Sales Manager** · As a Senior Sales Manager, you will drive the profitable growth by identifying, pursuing and closing new business opportunities. You are the ultimate owner of the customer by becoming the trusted advisor to the client. You will lead a (virtu ...

  • bet365

    Multilingual Customer Account Advisor, Brazilian

    hace 1 semana

    bet365 Bogota, Colombia

    Who we are looking for · A Brazilian Portuguese and Spanish speaking Customer Account Advisor to join our Customer Service team to support the Company's operation at our offices based in Bogotá. · From your first day with the Company, relevant training will be provided on all asp ...

  • bet365

    Spanish Language Customer Account Advisor

    hace 1 semana

    bet365 Bogota, Colombia

    **Overview**: · **Operations**: · **Full Time**: · **Closes 14/08/23**: · **Bogotá**: · **Full Time**: · **Closes 14/08/23**: · **Who we are looking for**: · A Spanish speaking Customer Account Advisor to join our Customer Service team to support the Company's operation at our of ...

  • bet365

    Multilingual Customer Account Advisor, Bilingual

    hace 1 semana

    bet365 Bogota, Colombia

    **Overview**: · **Operations**: · **Full Time**: · **Closes 14/08/23**: · **Bogotá**: · **Full Time**: · **Closes 14/08/23**: · **Who we are looking for**: · A Brazilian Portuguese and Spanish speaking Customer Account Advisor to join our Customer Service team to support the Comp ...

  • bet365

    Spanish Language Customer Account Advisor

    hace 1 semana

    bet365 Bogota, Colombia

    Who we are looking for · A Spanish speaking Customer Account Advisor to join our Customer Service team to support the Company's operation at our offices based in Bogotá. · From your first day with the Company, relevant training will be provided on all aspects of the role, includi ...

  • Thales

    Customer Success Manager

    hace 1 semana

    Thales Bogota, Colombia

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, pe ...

  • Citi

    Avp Digital Client Support Cluster Supervisor

    hace 1 día

    Citi Bogota, Colombia

    **Responsibilities**: · - Manage and monitor daily activities of the team over multiple channels including appropriate resource allocation setting and reviewing performance objectives, goals and target productivity and service quality expectations · - People Management: Set indiv ...

  • Emapta

    Senior Corporate Attorney

    hace 5 días

    Emapta Bogota, Colombia

    **Job Information**: · Job Family · **Back Office*** · Work Arrangement · **Onsite*** · City · **Usaquen*** · State/Province · **Distrito Capital de Bogotá*** · Country · **Colombia*** · **Make Global Impact at Emapta** · Step into the shoes of our **Senior Corporate Attorney** r ...

  • Telesign

    Legal Counsel

    hace 1 semana

    Telesign Bogota, Colombia

    **Legal Counsel-Bogota-Colombia** · Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies ...

  • Citi

    Application Support Engineer Tech Analyst

    hace 1 semana

    Citi Bogota, Colombia

    **Responsibilities**: · - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the busines ...

  • Zoe Financial

    Quality Assurance Test Engineer

    hace 2 días

    Zoe Financial Bogota, Colombia

    **Quality Assurance Test Engineer** · **About Zoe** · Zoe is a wealth platform that helps consumers find, hire, and grow their wealth through innovative technology and exceptional client service. Zoe is backed by $24M from SoftBank and Top Operators at Blackrock, Charles Schwab, ...

  • PK Global

    Concentrix - Servicio Al Cliente Bogota 2023

    hace 3 días

    PK Global Bogota, Colombia

    Job Title: · Concentrix - Servicio al cliente Bogota 2023 · **Job Description**: · The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer ser ...

  • Palo Alto Networks

    Systems Engineer

    hace 2 días

    Palo Alto Networks Bogota, Colombia

    Company Description · **Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are ...

  • bet365

    Spanish Language Customer Account Advisor

    hace 1 semana

    bet365 Bogota, Colombia

    **Overview**: · **Operations**: · **Full Time**: · **Closes 17/03/23**: · **Bogotá**: · **Full Time**: · **Closes 17/03/23**: · **Who we are looking for**: · - A Spanish speaking Customer Account Advisor to join our Customer Service team to support the Company's operation at our ...

  • bet365

    Multilingual Customer Account Advisor, Bilingual

    hace 3 días

    bet365 Bogota, Colombia

    **Overview**: · **Operations**: · **Full Time**: · **Closes 17/07/23**: · **Bogotá**: · **Full Time**: · **Closes 17/07/23**: · **Who we are looking for**: · - A Brazilian Portuguese and Spanish speaking Customer Account Advisor to join our Customer Service team to support the Co ...