- Answer user questions with clarity and empathy through email.
- Create and maintain knowledge-based articles.
- Collaborate with internal stakeholders for product improvement based on customer feedback.
- Experience in Customer Service or in a customer-facing role where understanding customers' needs was key
- Excellent written and spoken English
- A love of learning, as we work in a fast-paced environment with lots of changes
- Experience with different software eg. Email, Live Chat, and/or Ticketing systems Zendesk
- Relocation support is not available for this position.
- International relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position.
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Customer Service Representative - Pereira, Colombia - Unity
Descripción
Role DescriptionThe opportunity
The Customer Experience Team are the first point of contact for most Unity users who need help and guidance. As a Customer Experience Advisor, you will be key in supporting our global users by answering tickets, live chats, and creating self-service articles focusing on Unity accounts, core product subscriptions (Personal, Plus, Pro, and student/Education), and license activations.
As a member of the team, you will be responsible for answering non-technical requests and live chats, alongside article creation for our Self Serve offering. This requires the need for conflict resolution, soft skills, and enhanced problem-solving capabilities.
As well as supporting customers in an empathetic manner, we also work with Unity's internal teams including Sales, System Developers, and Marketing, to resolve issues as they arise.
Training in our service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment.
Our team places importance on kindness, inclusion, and harmony as our central values.
What you'll be doing
What we're looking for
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Additional information