Trabajos
>
Bogotá

    Customer Success Manager - Bogotá, Colombia - Sur

    Sur
    Sur Bogotá, Colombia

    hace 3 días

    Default job background
    Descripción

    As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are:

    1. Develop & optimize cold email campaigns that drive results
    2. Build strong long term relationships with clients
    3. Manage projects to make sure everything is done timely

    Responsibilities

    • Develop outreach strategy with clients
    • Develop cold email scripts
    • Create targeted lead lists
    • Create & manage outreach campaigns
    • Review client KPI's & optimize based on results
    • Manage email deliverability & identify errors
    • Escalate requests to clients & brainstorm with client to address them
    • Communicate with clients about campaign results
    • Report internally & externally on campaign results
    • Manage client projects to make sure they are done on time
    • Keep project management & client Google Drive is up to date
    • Ad-hoc projects

    Tasks

    Daily

    • Creating lead list & script strategies
    • Creating and uploading campaigns
    • Answering client questions via Slack & Email
    • Updating project statuses in our internal systems
    • Proactively updating and reaching out to clients
    • Optimizing campaigns & reporting data internally
    • Onboarding calls with new clients
    • Client strategy and check-in calls

    Weekly

    • Send weekly reports to clients
    • Set weekly initiatives / projects for the following week

    Requirements

    • Understanding of B2B sales
    • Resourceful & adaptable mindset
    • Native level English speaking & written skills
    • Reliable internet and quiet office space
    • Tech setup for remote work (webcam, microphone)
    • Experience with Google Workspace (Google Drive, Google Docs, Google Sheets)
    • Available from 8am to 4pm Eastern Time, Monday-Friday

    Bonus Experience

    • Experience with any of the following tools
      • Airtable
    • Proven experience of creating cold email campaigns that drive results
    • Experience as an entrepreneur or working in a startup/fast paced environment

    Benefits

    Position: Customer Success Manager

    Working Hours: Monday - Friday, 8 AM to 4 PM EST

    Salary Range: $1500 - $3000 USD

    Payment Frequency: Monthly

    Type of Contract: Independent Contractor

    Only CVs in English will be considered to participate in the process.

  • Holland House Colombia

    Success Manager

    hace 2 días

    Holland House Colombia Bogota, Colombia

    **Tu objetivo como Success Manager** · **Tu objetivo final como Gerente de Success será asegurarte de que nuestros clientes estén bien atendidos, contentos y que obtengan los resultados deseados. También será parte de tu objetivo tratar a nuestros clientes más como amigos que com ...

  • Healthatom

    Customer Success Account Manager

    hace 1 semana

    Healthatom Bogota, Colombia

    ¿Quiénes somos? · - En Healthatom somos un equipo de personas que cree que la tecnología debe ser un aliado en el fortalecimiento de accesos fundamentales en el mundo, uno de ellos: la salud. Por eso creamos soluciones que facilitan la gestión del día a día de cientos de clínicas ...

  • Doctoralia Mexico

    Customer Success Manager Colombia

    hace 1 día

    Doctoralia Mexico Bogota, Colombia

    de la empresa · Doctoralia es la plataforma líder en el mundo que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud y hacer la experiência de la salud mas hu ...

  • APPINIO GmbH

    Customer Success Manager

    hace 2 días

    APPINIO GmbH Bogota, Colombia

    **Allow us to introduce ourselves** · Hello there We're Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions. · We started out i ...

  • Netskope

    Technical Success Manager

    hace 1 semana

    Netskope Bogota, Colombia

    **About Netskope**: · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we start ...

  • EasyGenerator

    Customer Success Manager

    hace 1 día

    EasyGenerator Bogota, Colombia Freelance

    Full-time · - Seniority: Senior · **Company Description**: · With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper-growth each year. At Easygenerator, we challenge ...

  • Thales

    Customer Success Manager

    hace 1 semana

    Thales Bogota, Colombia

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, pe ...

  • Outwork Staffing

    Customer Success Manager

    hace 1 semana

    Outwork Staffing Bogota, Colombia

    **Schedule**: TBD · **Location**: Fully Remote (LatAm) · **Salary**: /month · A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a C ...

  • Netskope

    Customer Success Manager

    hace 2 días

    Netskope Bogota, Colombia

    **About Netskope**: · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we start ...

  • Ultimate Jet Vacation

    Client Success Manager

    hace 1 semana

    Ultimate Jet Vacation Bogota, Colombia

    Ultimate Jet Vacations **Client Success Manager** **is responsible for onboarding new clients as well as overseeing the existing client base within the luxury travel industry.. Their target goal is to encourage these agencies to continually utilize our services by emphasizing the ...

  • Multiplier

    Customer Success Manager

    hace 1 semana

    Multiplier Bogota, Colombia

    **_Customer Success Manager (Remote)_**: · - Location: Colombia_**_|_**LATAM · **A bit about us** · We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do empl ...

  • Netskope

    Customer Success Manager

    hace 1 día

    Netskope Bogota, Colombia

    **About Netskope**: · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we start ...

  • Netskope

    Customer Success Manager

    hace 1 semana

    Netskope Bogota, Colombia

    **About Netskope**: · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we start ...

  • Netskope

    Customer Success Manager

    hace 1 semana

    Netskope Bogota, Colombia

    **About Netskope**: · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we start ...

  • Staffaro

    Customer Success Manager

    hace 1 semana

    Staffaro Bogota, Colombia

    **Responsibilities**: · - Build and maintain relationships with assigned clients · - Ensure client satisfaction by providing exceptional customer service and addressing any concerns · - Collaborate with internal teams to provide timely and effective solutions for clients · - Mana ...

  • Rocket

    Customer Success Manager

    hace 1 semana

    Rocket Bogota, Colombia

    **This is a remote job for applicants in North American time zone.** · We are looking for a **Customer Success Manager**. In this role, you will be responsible for negotiating with the customers to retain, upsell and renewal their accounts. You will partner with customers to help ...

  • Acronis

    Cloud Partner Success Manager

    hace 1 día

    Acronis Bogota, Colombia

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Partner ...

  • Genesys

    Sr. Customer Success Manager

    hace 1 semana

    Genesys Bogota, Colombia

    **Position Purpose** · The goal of this Customer Success Manager role is to establish a life-long relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision. · **Key Responsibilities** · They are the custome ...

  • Trellix

    Customer Success Engineering Manager

    hace 1 semana

    Trellix Bogota, Colombia

    **_Job Title:_** · Customer Success Engineering Manager · **_ Role Overview:_**_Company Benefits and Perks:_** · We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexib ...

  • Curv Group Llc

    Customer Success Manager

    hace 4 días

    Curv Group Llc Bogotá, Colombia

    Customer Success RepresentativeReady to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team ...