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Barranquilla

    Client Success Manager Barranquilla, Atlántico - TTEC

    TTEC
    TTEC Barranquilla, Colombia

    hace 2 días

    Default job background
    Descripción

    Bringing smiles is what we do at TTEC... for you and the customer. As part of the Client Success team, working in Barranquilla, Colombia, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

    What You'll be Doing Supporting a new client within our Banking, Financial Services, and Insurance (BFSI) industries.

    You'll be involved in account management for Fortune 100 customer experience and customer acquisition outsourcing engagements across the Engage capabilities at TTEC. Developing and expanding existing accounts, you'll be the trusted advisor in an internal and client-facing role bringing services and solutions to the client(s) in partnership with the VP, Client Success Partner (CSP). You'll achieve success as you manage strategic account planning, business development, client communications, client satisfaction, and account budget/invoicing.

    You'll report to a vertical Client Success Partner. Working as an individual contributor, you'll work with sales leaders and executives, marketing teams, channel partners, delivery leaders and others across the organization to ensure success. You'll also support the CSP in the launches of new logo programs and implementation activities.

    During a Typical Day, You'll

  • Be the primary regional contact for our newest financial services client, working alongside our operations team on their engagements and programs
  • Facilitating growth and expand the client(s) portfolio by facilitating the account planning process and keeping Salesforce up to date with a focus on growth opportunities
  • Develop action plans to address negative feedback, prevent further client issues, and lead client-facing meetings, quarterly business reviews, site visits, and other strategic planning sessions
  • Oversee contract renewals, strategic planning, preparation of documentation, statements of work, change requests, requests for proposal responses, and other contract documentation
  • Develop process improvements, measurements scorecards, and outcomes as you ensure issues are thoroughly sorted and service level agreements are met
  • Lead teams to develop successful client transformation, continuously improving and optimizing programs
  • Complete ad hoc requests along the way

    • What You Bring to the Role

  • Bachelor's Degree with call center experience in Operations/Client Management
  • Project management experience and operational background as you connect the dots and read between the lines to find best-fit solutions for the client(s)
  • Build relationships with senior-level executives to influence purchase and buying decisions
  • Expertise in building customer relationships and helping develop business solutions
  • Develop and contribute to proposals and customer presentations with decision-makers
  • Organize internal/external resources in response to customer needs
  • Articulate how TTEC capabilities align with client requirements
  • Client-facing communication and presentation skills are critical to this role

    • What You Can Expect

  • An annual incentive program
  • Medical, dental, and vision
  • Tax-advantaged healthcare accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • Tuition reimbursement and access to thousands of free online courses
  • Visit for more information.
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