-
Business Insider
hace 1 semana
Diageo Bogota, ColombiaJob Description: · Nombre de la Posición: Business Insider · Lugar: Bogotá, Colombia · Tipo de contratación: Permanente · Diageo no discrimina por razones de raza, color, religión, sexo, orientación sexual, expresión o identidad de género, nacionalidad, edad, discapacidad, estatu ...
-
Inside Sales
hace 21 horas
TD SYNNEX Bogota, ColombiaAchieves revenue and gross profit dollar targets by managing their customer base from an inside sales standpoint. Develops profitable customer relationships through efficient order management and effective handling of customer requests. Completes timely requests for information o ...
-
Inside Sales
hace 5 días
mrosupply Bogota, Colombia**Job Title: Customer Experience Representative** · **MISSION**: · Working to find solutions for customers in all situations, ensuring they don't leave without a solution. Providing the best possible experience while supporting our FSR's in maintaining, expanding, and gaining new ...
-
W Insider
hace 4 días
Marriott International, Inc Bogota, Colombia**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** W Bogota, Avenida Carrera 9 # , Bogota, Capital District, Colombia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY ...
-
Inside Sales Representative
hace 5 días
Stibo Systems Bogota, ColombiaInside Sales Representative, Bogotá, Colombia · Do you have a passion for technology that solves everyday business problems? Do you have a passion for hunting sales leads? If you like working closely with sales and finding ways to help build pipeline development, then you should ...
-
Inside Sales Associate
hace 3 días
Worley Bogota, Colombia**Inside Sales Associate** · **-** · **BOG00KQ** · **Company***: Worley · **Primary Location***: COL-CPD-Bogotá · **Job***: Business Development Support · **Schedule***: Full-time · **Employment Type***: Employee · **Job Level***: Experienced · **Job Posting***: May 16, 2023 · ** ...
-
Inside Sales Associate
hace 3 días
Worley Bogota, Colombia**Inside Sales Associate** · **-** · **BOG00KR** · **Company***: Worley · **Primary Location***: COL-CPD-Bogotá · **Job***: Business Development Support · **Schedule***: Full-time · **Employment Type***: Employee · **Job Level***: Experienced · **Job Posting***: May 16, 2023 · ** ...
-
Inside Sales Coordinator
hace 1 semana
Worley Bogota, Colombia**Inside Sales Coordinator** · **-** · **BOG00OU** · **Company***: Worley · **Primary Location***: COL-CPD-Bogotá · **Job***: Business Development Support · **Schedule***: Full-time · **Employment Type***: Employee · **Job Level***: Experienced · **Job Posting***: Nov 21, 2023 · ...
-
Inside Sales Associate
hace 2 días
Worley Bogota, Colombia**Inside Sales Associate** **-** **COL00E9** · **Company**: Worley · **Primary Location**: COL-CPD-Bogotá · **Other Locations**: Colombia · **Job**: Business Development Support · **Schedule**: Full-time · **Employment Type**: Employee · **Job Level**: Entry Level · **Job Posting ...
-
Inside Sales Associate
hace 1 día
Worley Bogota, Colombia**Inside Sales Associate** **-** **COL00E4** · **Company**: Worley · **Primary Location**: COL-CPD-Bogotá · **Other Locations**: Colombia · **Job**: Business Development Support · **Schedule**: Full-time · **Employment Type**: Employee · **Job Level**: Entry Level · **Job Posting ...
-
Inside Sales Representative
hace 1 semana
Hitachi Vantara Corporation Bogota, ColombiaMeet our Team · We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross- ...
-
Inside Sales Representative
hace 1 semana
futurescape Bogota, Colombia**Position Title: Inside Sales Representative**:** Location: Remote** · **Job Timing: EST hours** · **Futurescape** · Futurescape is a small Canadian company that empowers clients to optimize their design processes, improve product performance, and drive innovation through advanc ...
-
Inside Sales Representative
hace 3 días
GfK Bogota, ColombiaCountry · Colombia · Job Family · Client Solutions · We show the world what people want. · Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers ...
-
Inside Account Associate
hace 3 días
TD SYNNEX Bogota, Colombia**Misión del cargo** · Apoyar al equipo comercial en el desarrollo del negocio con los diferentes canales, generando propuestas de valor y contribuyendo con la elaboración de ofertas, validación de información, seguimiento de pedidos y atención al cliente con el fin de garantizar ...
-
Inside Sales Coordinator
hace 1 semana
Worley Bogota, Colombia**In Worley, we're not just engineers.** · **_We're a global team of data scientists, consultants, construction workers, and innovators all working to create a better tomorrow. _**_ _** · **_Every day, we help customers in energy, chemicals, and resources get one step closer to s ...
-
Inside Sales Rep
hace 3 días
Zebra Technologies Bogota, Colombia**Remote Work: Hybrid** · **Overview**: · At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver ...
-
Inside Sales Specialist
hace 1 semana
Full Potential Solutions Bogota, ColombiaOverview: · Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India and Bogota, Colombia that puts culture and employees first. We are a rap ...
-
Inside Sales Agent
hace 1 semana
Rappi Bogota, ColombiaOye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...
-
Inside Sales Representative
hace 1 semana
Smart Capital Center Bogota, Colombia**ABOUT US** · We're on track toward taking our industry-leading technology and massive datastore is even further. Having transformed the commercial real estate origination and portfolio intelligence processes of the largest lenders, including Keybank, Aareal Capital Corporation, ...
-
Inside Sales Representative
hace 4 días
Fortinet Bogota, Colombia**Responsibilities** · - Drive revenue in installed base accounts from the SMB segment. · - Maintain a healthy sales funnel. · - Understand customer pain points, gather technical requirements and correlate business value to customer needs · - Manage the full sales-cycle, work clo ...
W Insider - Bogotá, Colombia - W Hotels
Descripción
JOB SUMMARY
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
CORE WORK ACTIVITIES
Maintaining Concierge Goals
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
• Provides recommendations and arranges services for guests as requested car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
• Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
• Provides check-in and check-out services and handles reservations when needed.
• Maintains knowledge of rooms and their locations, services and facilities of the hotel.
• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
• Responds to emergency situations using appropriate procedures.
• Maintains awareness of daily operations and events at the hotel.
• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
• Provides warm welcome and anticipation of guest needs throughout their stay.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Ensuring Exceptional Customer Service
• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Supports employees understanding of customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives and the peers on relevant information in a timely manner.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
