- You will manage a portfolio of customer accounts and provide customer service as it pertains to invoices and payments for assigned territory.
- You will respond to customer requests
- You will be providing requested data to clients and internal departments; such as summary of accounts, sending copy invoices and other documentation
- You will research payments, unallocated cash for the Americas territories.
- You will call clients to chase for payments
- Analyze and collect on a large portfolio of business-to-business accounts in the hotel industry, with an estimated 250 client contacts per month via phone and email
- Answer client questions, provide invoice copies and contracts as necessary to facilitate customer payment
- Work with clients by phone and email to obtain payment remittance detail, reconcile payment discrepancies and resolve invoice disputes
- Identify unapplied payments, recommend adjustments or refunds as appropriate
- Send payment demands. Apply and review credit holds.. Suspend services on non-paying clients
- Work with internal teams to solve billing disputes
- Taking ownership
- Position is in office Bogota Columbia
- 2-5 years of corporate collections and/or client service experience in a fast-paced, high volume environment
- Bilingual Spanish, English Required
- Strong communication skills, both written and verbal
- International business collections experience
- High energy self-starter requiring minimal supervision
- Analytical with excellent attention to detail
- Excellent telephone presence with above average negotiating skills
- Well organized with excellent problem solving skills
- MS Office proficiency – Outlook, Excel, Word
- Experience with SAP & are a plus
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Accounts Receivable Senior - Bogotá, Colombia - Amadeus
Descripción
Job Title
Accounts Receivable SeniorAre you the next Accounts Receivable Specialist we are looking for?
Common accountabilities:
Qualifications
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.