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    Client Success Coordinator - Bogotá, Colombia - Sagan

    Sagan
    Sagan Bogotá, Colombia

    hace 3 semanas

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    De jornada completa
    Descripción

    Position: Client Success Coordinator - Latam
    Location:     Remote (EST Timezone)

    Work Schedule: Monday - Friday, 08:00 AM to 05:00 PM (EST)

    Job Description:

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where your skills can make a real difference? If so, we're looking for someone like you to join our team as a Client Success Coordinator.

    What You'll Do:

    • Own, Manage, and Optimize Client Experience: Post-sale, including onboarding and relationship management. Assist clients in aligning, tracking, and achieving their desired goals and objectives. Ensure client relationships progress positively and timely, maintaining open communication lines.
    • Deliver Exceptional Customer Support: Respond to and resolve challenges clients face, delivering periodic reporting, and conducting account reviews.
    • Act as a Trusted Advisor: Provide guidance, support, and knowledge resources to facilitate the achievement of customer business objectives.
    • Coordinate Internal Teams: Access additional resources and facilitate solutions and tools needed by customers, ensuring consistent customer satisfaction and retention.
    • Implement Strategies for Customer Success: Execute onboarding processes precisely, deliver customer feedback, advocate for solutions, and enhance customer engagements.

    Requirements:

    • Quiet home office environment for taking and placing calls.
    • High-speed internet connection (10+ Mbps).
    • Desktop or fast laptop running Windows 11 or newer, with 8 GB RAM and 256 GB free hard drive space.
    • Proficiency in Microsoft Office 365, HelpScout, and Zoom.

    Nice-to-Haves:

    • Data entry skills, including fast and accurate typing.
    • Strong attention to detail and data management abilities.
    • Excellent communication and problem-solving skills.
    • Ability to multitask and maintain a positive attitude.
    • Experience in handling onboardings.
    • Strong organizational skills
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