- Invoice management activities such us billing transmition, billing error resolution and monitoring billing due list
- Claims management activities such us logistic claims and defect / used product
- Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
- Manage customer relationship, which includes problem resolution and root cause analysis
- Manage the relationships within customer service and sales as well as other stakeholders in the business
- Identify the improvement opportunities and support their implementation
- Support ongoing projects for the implementation of technology solutions
- Credit Management
- Other Customer Service teams
- Sales
- Market Finance
Knowledge, Skills and Abilities: - Strong customer service orientation
- High level of empathy and emotional intelligence
- Experience with SAP
- Experience with
- Experience in a Shared Service environment or similar
- Ability to read, write and communicate in English in a business setting
- Ability to pay close attention to detail and high degree of customer orientation
- Good Problem solving and analytical skills
- Self-motivated and self-directed individual
- Availability to travel for periods of 3 to 4 weeks
- University degree
- 1-2 year's working experience in providing customer support in the field of customer service, sales, or logistics
- High level of customer orientation and communication skills
-
Sales Operations Specialist
hace 2 días
UBITS Bogota, Colombia**UBITS** es el hub de educación online de habla hispana, en donde, diseñas, ejecutas y mides tu estrategia de entrenamiento. · Actualmente estamos buscando a nuestro próximo Sales Operations Specialist, serás responsable de recopilar, analizar y generar informes sobre datos de v ...
-
Practicante Sales Operations
hace 3 días
General Motors Bogota, Colombia**Job Description**: · - Control, administración y seguimiento de reclamaciones de incentivos pagados a la red de concesionarios de GM. · - Administración del canal de comunicación entre el área de incentivos y la red de concesionarios (Correo Corporativo) · - Control, Administra ...
-
Sales Operations Coordinator
hace 1 semana
Solvo Global Bogota, Colombia**¿Cuáles son las responsabilidades?** · Coordinar la recopilación de documentos desde la preparación de propuestas hasta la incorporación o "onboarding". · Mantener la jerarquía de cuentas y oportunidades en Salesforce para cuentas de clientes potenciales. · Ayudar a los RSM con ...
-
Sales Operations Specialist
hace 2 días
GE HEALTHCARE Bogota, Colombia**Job Description Summary**: GE HealthCare es un innovador líder mundial en tecnología médica y soluciones digitales con más de 100 años de experiência en la industria de la salud y alrededor de empleados en todo el mundo. · Permitimos a los médicos tomar decisiones más rápidas y ...
-
Digital Sales Operations Lead
hace 4 días
PepsiCo Bogota, ColombiaOverview: · **Somos PepsiCo** · Únete a PepsiCo y atrévete a transformar Somos el hogar perfecto para personas curiosas, pensadoras y agentes de cambio. Desde el liderazgo hasta la primera línea, nos emociona el futuro y trabajamos en equipo para hacer del mundo un lugar mejor · ...
-
Quote Post Sales Operations Specialist
hace 1 semana
TD SYNNEX Bogota, Colombia**Misión del cargo** · Velar por el cumplimiento de las metas comerciales, de la vertical de servicios profesionales y soporte garantizando la ejecución de los proyectos en servicios y soporte. · **Responsabilidad (Qué hace)** · - Garantizar las metas comerciales del portafolio d ...
-
Sales Operations
hace 1 semana
Endless OS Foundation Bogota, Colombia**Location**:Colombia (preferred) or Mexico · **Reports to**: Customer Success & Sales Operations Manager · **Salary**: $16,100 pa (pro-rata) · **Job Type**: Long Term Contractor - Full-time 6 month contract (with the possibility of becoming perm) · **About Endless** · - Our visi ...
-
Sales Operations Manager
hace 1 semana
LeadsMarket Bogota, Colombia**Responsibilities**: · - **Sales Process Enhancement**: · - Collaborate with cross-functional teams to identify opportunities for streamlining and optimizing sales processes. · - Implement improvements to enhance efficiency and effectiveness throughout the sales journey. · - ** ...
-
Sales Operations Analyst
hace 1 semana
Fortinet Bogota, Colombia**RESPONSIBILITIES**: · - Serve as first level administrative and operational contact for Sales Roles · - Develop a broad and integral knowledge of the internal solutions that Fortinet offers for the development of the Sales Roles. · - Serve as Sales Roles backup in contingency s ...
-
Sales Operations Manager
hace 1 día
Juniper Networks Bogota, Colombia**Sales Operations Manager** · **Hybrid Role from Bogota, Colombia** · The Inside Service Operations Manager plays a pivotal role within the Juniper Service sales team, overseeing the team's operations to proactively renew expiring service and subscription contracts. This positio ...
-
Sales Operations Analyst
hace 14 horas
Full Potential Solutions Bogota, ColombiaOverview: · Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Manila and Davao, Philippines; Chennai and Pune, India and Bogota, Colombia. We employ the best people, processes, and proprietary t ...
-
Sales Operations Specialist
hace 1 semana
Nextant LLC Bogota, ColombiaAs a Sales Operations specialist you will work with Nextant's Business Development Manager across a range broad range of activities that support our ongoing sales operations and business growth. This is a great early career opportunity that will help you learn about the professio ...
-
Sales Operations Specialist
hace 1 semana
TaxDome Bogota, Colombia**Sales Operations Specialist** · TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. · **About the team**: · - We are a US-bas ...
-
Practicante Sales Operations
hace 1 semana
General Motors Bogota, Colombia**Job Description**: · - Control, administración y seguimiento de reclamaciones de incentivos pagados a la red de concesionarios de GM. · - Administración del canal de comunicación entre el área de incentivos y la red de concesionarios (Correo Corporativo) · - Control, Administra ...
-
Sales Operations Analyst, I
hace 14 horas
Zebra Technologies Bogota, Colombia**Remote Work: Hybrid** · **Overview**: · At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver ...
-
Sales Operations Specialist Latam
hace 4 días
Acronis Bogota, ColombiaAcronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Sales Op ...
-
Retail Sales Operations Specialist
hace 3 días
FiltaGlobal Bogota, ColombiaRevolutionize Family Organization with Us · Be part of an ingenious company leading the market in 2023 with an unparalleled product for calendar integration, allowing families to synchronize their schedules seamlessly. Join a team that values innovation and embraces a digital con ...
-
Specialist Account and Sales Operations
hace 1 semana
Adidas Bogota, ColombiaPurpose & Overall Relevance for the Organization: · - Account and Sales Operations / Claims is a key element within adidas wholesale customer service. This team is responsible for the claim's activities such logistic claims and invoice management tasks. The team delivers all acti ...
-
Sales Operation Customer Experience
hace 2 días
SAP Bogota, Colombia**We help the world run better** · **In this role,** · The SAP Sales Operation Customer Experience for SAP CX Business is a member of the Global SAP CX Business Operations team. · In this role, you will provide ongoing support to the Regional SAP CX Line of Business leadership te ...
-
Sr. Sales Operations Specialist
hace 1 semana
Lenovo Bogota, Colombia**General Information**: · - Req #- WD Career area: · - Sales Support- Country/Region: · - Colombia- State: · - Distrito Capital de Bogotá- City: · - BOGOTA DC- Date: · - Friday, March 17, 2023- Working time: · - Full-time**Additional Locations**: · - Colombia - Distrito Capital ...
Specialist Account and Sales Operations - Bogotá, Colombia - Adidas
Descripción
Purpose & Overall Relevance for the Organization:
Account and Sales Operations / Claims is a key element within adidas wholesale customer service. This team is responsible for the claim's activities such logistic claims and invoice management tasks. The team delivers all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects.
Key Responsibilities:
Key Relationships:
Requisite Education and Experience / Minimum Qualifications: