- Be the main point of contact for patients, caregivers, and healthcare providers, providing empathetic assistance and resolving inquiries promptly.
- Coordinate patient appointments, referrals, and follow-up care to ensure timely access to medical services and resources.
- Collaborate with interdisciplinary teams to optimize patient outcomes and care coordination.
- Educate patients and caregivers on treatment plans, medications, and self-care strategies to promote health literacy and empowerment.
- Maintain accurate patient records, documenting interactions, care plans, and progress notes in compliance with standards.
- Identify and overcome barriers to care, advocating for patients' needs and facilitating access to services and resources.
- Registered Nurse (RN) license in US or Colombia.
- Previous experience in healthcare coordination, patient advocacy, or customer service.
- Bilingual (Spanish and English) with strong proficiency in both languages. C1 level of English is required.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Knowledge of medical terminology and healthcare systems.
- Empathetic and compassionate with a patient-centered approach.
- Customer service focus.
- Enjoys interacting with people.
- Detail-oriented and proactive.
- Familiarity with startup culture.
- Contractor agreement with the US Headquarters.
- Work hours: Monday to Friday, flexible timings.
- Salary starting at $4,000,000 COP/month with social security benefits.
- Learning and development opportunities.
- Stimulating multicultural work environment.
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Patient Care Coordinator in Bogota - Bogotá, Colombia - Apollo XCM LLC
Descripción
Job DescriptionThis role is based in Bogota, Colombia. Only applications in English will be considered.
Apollo XCM is seeking a top-notch 'Patient Care Coordinator' who will play a crucial role in improving the patient journey by offering personalized support and guidance.
Responsibilities:
Requirements
Benefits
Requirements
Bilingual (Spanish and English) with strong proficiency. Experience in Customer Service, Hospitality, or BPO. Excellent interpersonal and communication skills. Detail-oriented, independent, proactive. Thrives in a fast-paced environment with multitasking skills. Familiar with startup culture. Looking for a long-term commitment.