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    Customer Service Analyst - Bogotá, Colombia - Stryker

    Stryker
    Stryker Bogotá, Colombia

    Encontrado en: Talent CO C2 - hace 1 día

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    De jornada completa
    Descripción

    Who we want


    • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.


    • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.


    • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.


    • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

    What you will do

  • This person will be responsible for the back office for order's management and customer's logistics (front office) for all Stryker's portfolio.
  • Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Focus of work may be in both pre-sale and post-sales.
  • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
  • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

    • What you need

  • Bachelor's degree required.
  • Intermediate English skills required.
  • Advanced knowledge in Excel required.
  • Previous experience in ERP desired.
  • Skills around: Communication, Organization and Responsibility.
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