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    Billing Systems Analyst I - Bogotá, Colombia - Csg

    Csg
    Csg Bogotá, Colombia

    hace 3 semanas

    Default job background
    Descripción
    Hi, I'm Juliana Restrepo, your Recruiter and guide to joining CSG.At CSG, you're more than your resume.
    We want your diverse perspective and unique background to help us enrich the work we do together.
    We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.
    Channel the power of YOU and begin the journey to becoming a CSGer.

    What you'll doYou will report to the Billing System Analyst Lead to help focusing on the customer billing cycle, process improvement, and servicesHelp to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvementSetting up customer's billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams.

    Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client's billing interests and resolving issues during billing cyclesDevelop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analysesUnderstand configuration and release management processes, procedures, and practice in addition to end-to-end systems and interfacesAnalyze solutions for customer requirements and troubleshoot issues discovered in automated processesProducing and analyzing billing reports for Managed Service customersUse of Billing SoftwareMaintain customer data in oracle databaseMaintain and manage multiple ticketing systemsUse various pieces of software for tracking and analysis of data You should haveResearch shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria.

    Remember, you are not solely your resume.
    Give your transferable skills the chance to tell the full story.
    Channel the power of YOU and apply to explore the possibility we're the perfect fit.

    Bachelor's degree in System Engineering, technology related field, or equivalent experienceProficient in English in a business environment.0 to 3 years of work experience in Desk and Help support and billing services.

    Experience with Unix, SQL and Oracle skillsPerl knowledge is a plusPrevious experience in Customer Service in BPO'sSolid analytical and problem-solving skillsGood verbal, written skills and interpersonal skills.

    Presents information effectivelySolid working knowledge of telephony definitions, industry terms and technologiesWho will love this jobAn trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respectA growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared visionA game changer – you dream big and push the limits of what's possible to improve for yourself and othersA leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them growA strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutionsPerks & BenefitsWork from Home, in-office, or hybridPaid Vacation, Birthday, Volunteer and Holiday Time OffEducation ReimbursementAnd so much moreView More BenefitsOur StoryCSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

    For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

    By channeling the power of all, we make ordinary customer and employee experiences extraordinary.
    Our people [CSGers] are good people who are committed to doing good work.

    We're high on respect and low on ego, making us an easy company to do business with and a best place to work.

    We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

    Learn more.#LI-RemoteLocation(s):CO.Bogota.
    Office

    • Good working knowledge of customer requirements
    • Works well in pressure situations
    • Works well within a team environment
    • ITIL accreditation will be an advantage

    Education:
    AA degree or equivalent in Information Technology related field is preferredLocation(s):CO.Bogota.
    Office
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