- Employment Type: Indefinite Term Type Contract
- Shift: Monday to Friday | 8:00 am to 5:00 pm PST
- Work Setup: Remote / Work from Home
- Handling Service Desk Requests: Quickly assess incoming service and support requests, prioritize them based on impacts on user and business operations, and escalate incidents that cannot be resolved to the next level of support with SLA (Service Level Agreements).
- Email/End User Support: Provide end-user tech support via help desk channels (this could be by Salesforce service desk, email, slack chat), and offer assistance with setup, configuration, and troubleshooting.
- Troubleshooting: Assist users with technical issues.
- User Account Management: Manage user accounts, permissions, and access rights on various systems and applications. Assist with password-related issues, password resets, and unlock requests.
- Software & Hardware Support: Assist end-users with software installations, updates, configurations, and troubleshooting for standard applications. Help set up, configure, and troubleshoot hardware issues for desktops, laptops, printers, and other peripheral devices.
- Network Connectivity: Help users with network connectivity problems, including Wi-Fi issues and network printer connections. Assist users with remote access tools and VPN connections to access company resources securely.
- Basic Data Backup and Recovery: Guide end-users in performing data backups and recovering files from backups if needed.
- Documentation and Training: Create and maintain detailed documentation of support tickets. Provide basic training in applications when requested.
- Acknowledge and respond to support requests by email/slack.
- Possess troubleshooting and technical support experience.
- Know when to escalate critical incidents to Tier 2 or Tier 3 within given minutes.
- Demonstrate strong customer service skills.
- Exhibit empathy and the ability to relate to end-users.
- Have strong communication skills.
- Bachelor's degree in Systems Engineering or related field.
- Proficiency in Service Desk, Salesforce, Windows/MAC OS, Google, JumpCloud, Microsoft Office, Slack, Zoom, Adobe, Airtable, Asana, and Druva.
- Fluent in English at a C1 level.
- 5 Days Work Week
- Prepaid Medicine
- Work Items Provided
- Indefinite Term Type Contract
- Additional Vacation Leave
- Direct Exposure to Clients
- Career Growth Opportunities
- Supportive Work Environment
- Prime Office Locations
- Upskilling with Emapta Academy
-
Tier 2 Technical Support Engineer
hace 9 horas
Radware Bogotá, Colombia De jornada completaRadware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market · A leading provider of cyber security and application delivery solutions, Radwar ...
-
Tech Support Engineer Temporal
hace 1 día
Kushki Bogota, Colombia**Nuestra aventura como Unicornio continúa y queremos seguir causando impacto como Nación** Atrévete a ser parte de nuestro esfuerzo por digitalizar más comercios, llevando nuestros canales de pagos a diferentes países y así cumplir con nuestra misión de Conectar Latam con Pagos. ...
-
Engineer
hace 16 horas
JLL Bogota, ColombiaAbout JLL · - We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve the ...
-
Global Operations Sr. Analyst
hace 16 horas
Rappi Bogota, ColombiaOye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...
-
Support Engineer Proficient
hace 2 días
Softtek colombia Bogota, Colombia**About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. ...
-
Blue Yonder Consultant Proficient
hace 1 día
Softtek Information Technology & Services Bogota, Colombia**About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India ...
-
Mid Market Customer Growth Executive
hace 16 horas
Infobip Ltd Bogota, ColombiaAt Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communica ...
-
Python Developer
hace 1 día
Tradeview Markets Bogota, Colombia**Python developer** · **Tradeview Markets** is looking for a **Python developer **to join our growing global IT team and keep organization's proprietary and sensitive information secure. We offer an unparalleled opportunity to operate in a fast pace international environment whe ...
-
ReactJS Developer Proficient
hace 2 días
Softtek colombia Bogota, Colombia**About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. ...
-
Senior Solution
hace 1 día
NielsenIQ Bogota, Colombia**Company Description** REFID679188** · Our NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow. · - Provid ...
-
Senior Talent Insights and Analytics Analyst
hace 2 días
Johnson & Johnson Bogota, ColombiaAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. · Diversity & Inclusion are essential to continue building our history of groundbreaking and innovation, which has been impacting t ...
-
Billing & Collections Analyst
hace 1 día
Infobip Ltd Bogota, ColombiaAt Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communicat ...
-
Associate Lead, Voice Operations Wfh
hace 2 días
TransUnion Bogota, ColombiaTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · **What You'll Bring**: · - Responsible for managing the day to day operations of the Consumer supporting voice/data teams, by leading and managing the teams to provide best in class customer service experience, i ...
-
Client Coverage
hace 16 horas
Sumitomo Mitsui Banking Corporation Bogota, ColombiaSMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 ...
-
Customer Success Engineer
hace 1 día
Quorum Business Solutions Bogota, Colombia**Customer Success Engineer** · **Location: Bogota, Colombia** · **Model of Work: Hybrid** · **_ · Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to ...
-
SAP Ewm Consultant Senior
hace 2 días
Softtek Information Technology & Services Bogota, Colombia**About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India ...
-
Director of Recruiting
hace 16 horas
FullStack Labs Bogota, ColombiaFullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we fo ...
-
Marketplace Analyst
hace 2 días
Rappi Bogota, ColombiaOye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...
-
Onboarding and Team Care Director
hace 1 día
One Click Ventures Bogota, ColombiaThe Onboarding and Team Care Director, with the oversight of the OCV leadership team, will be responsible for leading, overseeing, and continually building out and improving this function within the People Management division of One Click Ventures. This includes getting all new t ...
-
Onboarding Advisor
hace 1 día
Acronis Bogota, ColombiaAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Partner Success Manager who is ready to ...
Tech Support Tier 1 - Bogotá, Colombia - EMAPTA
Descripción
Job DescriptionEmpower Kids' Futures: Join a Global Mission Without Leaving Home
In the dynamic realm of digital advocacy, one organization shines brightly with a legacy of impactful victories: our client, Common Sense Media. As the nation's leading nonprofit dedicated to enhancing the lives of children and families, they have amassed a formidable record of successes. From pioneering research reports that illuminate the effects of media and tech on child development to spearheading legislative efforts that safeguard consumer privacy, Common Sense Media is a force for positive change. Their innovative programs, such as the Digital Citizenship Curriculum and the Latino Program, resonate with communities worldwide, fostering digital literacy and inclusivity. Joining Common Sense Media isn't just joining a team—it's joining a movement that shapes the digital landscape for generations to come.
A Preview of Your Role
Be part of our client's team as a Tech Support Tier 1, prioritizing service desk requests, providing end-user support, troubleshooting technical issues, managing user accounts, and assisting with software and hardware support.
Fuel Your Passion: Shape the Future of Tech Support from Anywhere
Ignite Change: Make an Impact with Your Technical Expertise
Dive into Success: Qualifications to Thrive in Digital Empowerment
Requirements:
Education:
Tech Stack:
Language Proficiency:
Elevate Your Lifestyle: Enjoy Perks That Go Beyond the Norm
Welcome to Emapta Colombia
At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.
Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.
#EmaptaExperience