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    LatAm: Customer Service Representative - Bogotá, Colombia - Support Shepherd

    Support Shepherd
    Support Shepherd Bogotá, Colombia

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    *ONLY ENGLISH RESUMES WILL BE REVIEWED*

    Position:     Customer Service Representative

    Working Hours: 9:00 - 6:00 p.m. EST, Monday to Friday

    Holidays: To be discussed
    Salary: USD
    Location: LatAm (Remote)
    INDEPENDENT CONTRACTOR

    About You

    You will play a critical role in shaping positive customer interactions and ensuring all individuals feel welcome and valued as they navigate our sales process. Your primary focus will be guiding prospective tenants and members through the sales funnel toward lease signing. Additionally, you will handle various administrative tasks including correspondence, scheduling, conducting tours, attending meetings, and generating reports. Beyond these responsibilities, you will contribute to event planning, assist with grant preparation, and oversee newsletter creation and distribution to enhance community engagement.

    Responsibilities:

    • Phone Management: Answer Live & Work phone calls promptly during business hours (9 AM - 5 PM) or respond to voicemail within 30 minutes. Engage callers, gather information, answer inquiries, and facilitate tours or applications.
    • Email Correspondence: Respond to all Commonspace-related emails promptly (within 1 hour during business hours). Provide comprehensive information, address inquiries, and guide prospective clients effectively.
    • Apartment Inquiries: Initiate and manage the sales process for apartment inquiries. Collect and assess key information, answer questions, and qualify leads. Schedule and conduct tours for suitable units, follow up diligently and facilitate lease applications. Collaborate with team members for lease review and execution.
    • Current Resident Support: Assist existing residents with queries and connect them with appropriate team members as needed.
    • Administrative Tasks: Compile and present weekly reports on key performance indicators (KPIs) to the team. Coordinate building-wide communications via email, including event announcements, service reminders, and community updates. Assist in preparing grants, drafting and distributing newsletters, and supporting various administrative tasks as required.

    Requirements

    • Minimum of 2 years of experience in customer service or related roles, demonstrating proficiency in handling diverse customer inquiries and issues.
    • Proven experience in cross-selling or sales, showcasing the ability to identify opportunities and effectively promote products or services.
    • Proficient in English (B2 level), with exceptional written and verbal communication skills to engage effectively with clients and collaborate with colleagues.
    • Proficiency in Microsoft Office and Google Suites, enabling efficient management of administrative tasks and communication.
    • Preferred experience with property management software (e.g., Appfolio), providing an advantage in handling property-related inquiries and tasks.

    *ONLY ENGLISH RESUMES WILL BE REVIEWED*

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