Trabajos
>
Bogotá

    Customer Support Agent - Bogotá, Colombia - Teamtailor

    Teamtailor
    Teamtailor Bogotá, Colombia

    hace 1 semana

    Default job background
    De jornada completa
    Descripción

    Let's shape the future of recruitment together

    Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide.

    Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and, of course, having a lot of fun

    Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.

    We're now expanding our already established Customer Support team and seeking an experienced Spanish-speaking Support professional to join us in Bogotá, Colombia.

    The CS Team on our company trip to Sicily

    As a member of our Customer Support Team, you will be responsible for our most important communication: that with our existing users. We are renowned for providing exceptional customer service, and we aim to surpass our customers' expectations. Our commitment to quality is reflected in our average response time of 2 minutes and a customer satisfaction rating (CSAT) of 98%.

    Our goal is to ensure an exceptional experience for every user, resulting in smiles all around.

    As a part of the team, you will:

    • Provide outstanding customer service through various support channels, such as live chat (Intercom), email, and occasional outbound phone calls.
    • Excel in solving technical problems and troubleshooting, collaborating closely with our skilled tech team to tackle even the most difficult cases.
    • Advocate for customer feedback, ensuring it reaches our product development department for continuous improvement.
    • Identify, verify, and report bugs to our tech team on behalf of our customers, and then keep them informed about the status of the solution.
    • Create informative self-service materials to empower our customers further.
    • Take the initiative to engage with customers, nurturing strong relationships and boosting overall satisfaction.

    As the ideal candidate:

    • You are fluent in both written and spoken Spanish and English, effortlessly communicating with precision and clarity.
    • Your customer support journey is extensive, preferably in the SaaS industry.
    • An analytical mindset drives you, always seeking insights and embracing continuous learning.
    • You have a strong passion for solving technical puzzles, adeptly troubleshooting issues, and feeling comfortable with cutting-edge technology.
    • You thrive on delivering exceptional service and possess top-notch tech proficiency.

    Your benefits as a Customer Support Agent at Teamtailor will include:

    • A comfortable work environment with a great work-life balance.
    • Continuous skill development training.
    • 25 days paid vacation.
    • A friendly team and an annual work trip to Europe.
    • A starter kit that includes a MacBook, iPhone, and Teamtailor swag

    Let's team up to build a customer experience that stands out globally. Are you ready to make a real impact?

    The position is hybrid remote, based out of Bogotá, Colombia.

  • Rappi

    Support Agent

    hace 5 horas

    Rappi Bogota, Colombia

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...

  • Rappi

    Support Agent-28

    hace 3 días

    Rappi Bogota, Colombia

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...

  • Grupo COS (Customer Operation Success)

    Agente Trilingüe Tech Support

    hace 1 semana

    Grupo COS (Customer Operation Success) Bogota, Colombia

    Costumer Opertion Success es una empresa líder en la Externalización de Procesos de Negocios BPO (Costumer Opertion Success) a nível nacional, que proporciona soluciones orientadas a la optimización de la calidad del servicio al cliente para varios países en Latinoamérica. Basado ...

  • Grupo COS (Customer Operation Success)

    Agente Bilingüe Tech Support

    hace 1 semana

    Grupo COS (Customer Operation Success) Bogota, Colombia

    Costumer Opertion Success es una empresa líder en la Externalización de Procesos de Negocios BPO (Costumer Opertion Success) a nível nacional, que proporciona soluciones orientadas a la optimización de la calidad del servicio al cliente para varios países en Latinoamérica. Basado ...

  • Teamtailor

    Customer Support Agent

    hace 1 día

    Teamtailor Bogota, Colombia

    **Let's build the future of recruitment together**: · Teamtailor is an Employer Branding and an ATS platform used by over 7000 companies, users in 95 countries around the world. · Working at Teamtailor means being part of a young, international, and fast-paced tech company that o ...

  • Influx. Inc

    Voice Support Agent

    hace 6 días

    Influx. Inc Bogota, Colombia

    Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. · We're looking for detail-oriented and thoughtful people to join our ...

  • Find A Therapist

    Customer Support Agent

    hace 4 días

    Find A Therapist Bogota, Colombia

    Our partner Find A Therapist, is on a mission to help customers find the help they need. Whether it's a cognitive-behavioral therapist, a relationship counselor, or sessions with a psychologist, the goal is to assist customers in finding the right person to help them out. · **Req ...

  • Grupo Cos (Customer Operation Success)

    Agente Bilingüe Tech Support

    hace 5 días

    Grupo Cos (Customer Operation Success) Bogotá, Colombia

    Costumer Opertion Success es una empresa líder en la Externalización de Procesos de Negocios BPO (Costumer Opertion Success) a nível nacional, que proporciona soluciones orientadas a la optimización de la calidad del servicio al cliente para varios países en Latinoamérica. Basado ...

  • Teleperformance Colombia

    Tech Support Agent

    hace 6 días

    Teleperformance Colombia Bogota D.C., Colombia Ocasional

    If you live in the city of Bogotá and have an English level of B2 (80%), we want to offer you the opportunity to work in our specialized vacancy with one of the most important social media networks globally. Your job objective is to help users of one of the most important global ...

  • Rappi

    Lead of Project Management

    hace 1 semana

    Rappi Bogota, Colombia

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...

  • SONDA IT

    Gestor de Conocimiento

    hace 3 días

    SONDA IT Bogota, Colombia

    **Vive la experiência SONDA** · **Aquí transformas tu carrera** · **¿Por qué ser parte de SONDA?** · Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transform ...

  • SONDA IT

    Gestor de Mejoramiento

    hace 1 semana

    SONDA IT Bogota, Colombia

    Estamos en busqueda en Gestor de Mejoramiento. · Responsable de gestionar, planificar y ejecutar los diversos procesos asociados a los requerimientos del negocio, según competencias y/o requisitos demandados ya sea : ejecutar el Proceso de Monitoreo de interacciones de los agente ...

  • Kuehne+Nagel

    Especialista de Atención Operativa

    hace 1 semana

    Kuehne+Nagel Bogota, Colombia

    Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. · - ** Tu función**: · - El Especialista de Atención Operativa de Logística Marítima, es responsab ...

  • Doctoralia Mexico

    Support & Customer Care Specialist

    hace 1 día

    Doctoralia Mexico Bogota, Colombia

    de la empresa · Doctoralia es la plataforma líder que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 ...

  • Softtek Information Technology & Services

    Consultor SAP Bw Senior

    hace 4 días

    Softtek Information Technology & Services Bogota, Colombia

    **Acerca de Softtek** · Fundada en 1982, Softtek es un proveedor global de servicios orientados a procesos de TI con 30 oficinas en Norteamérica, Latinoamérica, Europa y Asia. Con 15 Centros de Desarrollo Global en EE. UU., México, China, Brasil, Argentina, Costa Rica, España, Hu ...

  • Rappi

    Continuous Improvement

    hace 4 días

    Rappi Bogota, Colombia

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos · ¿Quieres saber por qué Rappi? · - VEMOS OPORTUNIDADES donde otros ven problemas; · - VEMOS CERCANIA do ...

  • Hilton

    Reservations Agent

    hace 1 día

    Hilton Bogota, Colombia

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. Also, will play an important role on building strong relationships, and increase revenu ...

  • Pexly

    Call-center Project Manager for Customer Support

    hace 4 días

    Pexly Bogota, Colombia

    Join our fast growing company as a **Project manager for Customer Support project** with Fluent English skills. · You will manage our client ́s projects and teams of tech support agents. This unique experience will be a perspective for your career growth. · **It is a remote full- ...

  • OMNICOMMANDER, INC.

    Live Chat Agent

    hace 5 horas

    OMNICOMMANDER, INC. Bogota, Colombia

    **Live Chat Agent** · OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. · We are a global company with ...

  • The Bridge Social

    On-site Support

    hace 5 horas

    The Bridge Social Bogota, Colombia

    **Descripción**: · **Somos The Bridge** · The Bridge es la red de profesionales digitales más grande de LATAM con más de 230 mil rockstars. Startups, scale-ups, grandes empresas y consultorías de todo el mundo trabajan con nosotros para conseguir los proyectos más desafiantes e i ...