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    Bilingual Agent - Bogotá, Colombia - KM2 Solutions

    KM2 Solutions
    KM2 Solutions Bogotá, Colombia

    hace 9 horas

    Default job background
    NonExempt FT
    Descripción

    Perform bilingual screening, answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization's products or services accordingly.

    Responsibilities include:

    • English level C1 or better.
    • Having conversations with customers professionally and responding to customer inquiries and complaints.
    • Researching required information using available resources.
    • Handling and resolving customer questions regarding products or customer service problems and situations as needed.
    • Providing customers with the organization's service and product information.
    • Processing forms, orders, and applications requested by the customers.
    • Identifying, escalating priority issues and reporting to the high-level management.
    • Routing inbound calls to the appropriate resources.
    • Following up complicated customer calls where required.
    • Completing call notes and call reports as necessary and updating them in the CRM software.

    Job Requirements:

    • High school diploma
    • Excellent communication skills, including verbal, reading and written skills
    • Ability to work with others
    • Good computer skills
    • Multi-tasking skills
    • Excellent people skills
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