Trabajos
>
Bogotá

    Continuous Improvement Analyst for - Bogotá, Colombia - Foundever

    Foundever
    Foundever Bogotá, Colombia

    hace 1 semana

    Default job background
    Descripción

    Continuous Improvement Analyst for Foundever - Athens, Greece

    Req ID#:

    Athens, GR,

    Job Description:

    About FoundeverTM

    FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

    Come and work with us.

    As the Continuous Improvement Analyst, you will investigate and identify opportunities within internal departments or client operations. A subject matter expert across the BPO space with the ability to understand how operations is intertwined with shared services teams, systems/tools, and financials. You will laisse with CI Manager to align on investigatory approach, optimal proposed solutions and ROI capture.

    As a Continuous Improvement Analyst, your daily responsibilities will include:

  • Responsible for deployment and follow up of Lean initiatives and programs, focused on eliminating the 7 types of waste, reducing Lead Times for core business areas and processes, resulting in tangible and measurable cost savings and/or increased revenues for the Company or designated Client Account.
  • Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment and project schedule(s).
  • Identifies opportunities for automation of low value/repetitive tasks within existing or new client accounts or internal departments.
  • Performs various forms of data collection, analysis, and presentations that include, but are not limited to: Kaizen sessions, LEAN six sigma dives, data analysis, leadership proposals, time in motion studies, process mapping / engineering, etc
  • Clearly and consistently communicates with CI Manager to stay aligned on priority and execution

    • To succeed in the role, you will need to have:

  • Advanced level of English skills (C1)
  • Performance and Quality Improvement principles, methodologies, best practices and tools.
  • Ability to resolve problems and present appropriate business solutions and recommendations.
  • Strong analytical and project management skills with the ability to manage multiple tasks simultaneously.
  • Knowledge of Contact Centre/Operational environment Ability to resolve problems and present appropriate business solutions and recommendations.
  • Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team,
  • Excellent technical (MS Word, and Excel) and math/statistical skills.
  • Effective time management.
  • Ability to work in a dynamic, fast-paced environment.
  • Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
  • Must hold EU citizenship or valid work permit for Greece

    • Education/Experience:

  • College degree in Engineering or Science related field (desired)
  • Two years of contact center management experience
  • Demonstrated use of LEAN Six Sigma, Project Management tools and methodologies or equivalent experience (desired)

    • Further abilities/skills:

  • Analytical & data-driven
  • Self-motivated & independent
  • Tech-savvy
  • Teamwork
  • Stakeholder management
  • Communication & presentation
  • Passion for improvement
  • Willingness to learn new skills
  • Ability to timely and effectively advise internal stakeholders by providing them with clear, concise practical advice and creative solutions
  • Challenge all assumptions
  • Ability to manage large scale, cross-functional projects.
  • Attention to detail required, ability to understand macro to micro operational perspective

    • Go further with FoundeverTM

    What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Very competitive wages and stability
  • Fully paid training
  • Permanent contract
  • Private healthcare
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • EverBetter wellness program (Fitness room in our premises & Personal Trainer)

    • Apply Today

    At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
    As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
    We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
    Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

    Job Segment: Lean Six Sigma, Six Sigma, Call Center, Project Manager, Data Analyst, Management, Customer Service, Technology, Data

  • International Flavors & Fragrances

    Analyst

    hace 1 semana

    International Flavors & Fragrances Bogota, Colombia

    **Job Description** · It's an exciting time to be part of the IFF family. The combination of IFF and Frutarom unites us to form a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. · As th ...

  • ContactPoint 360

    IT Analyst

    hace 3 días

    ContactPoint 360 Bogota, Colombia

    IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essentia ...

  • Diageo

    Fp&a Analyst

    hace 3 días

    Diageo Bogota, Colombia

    Job Description: · Name of the position: FP&A Analyst · Location: Bogotá, Colombia · Type of Contract: Permanent · From Arthur Guinness to Johnnie Walker, our business was founded on people of phenomenal character, and in 250 years, nothing's changed. We're the world's leading pr ...

  • Chevron

    Business Analyst

    hace 2 horas

    Chevron Bogota, Colombia

    The Business Performance Management (BPM) Analyst is a Trusted Business Advisor supporting Products (Fuels and Lubricants), one who develops meaningful business insights to drive faster, better decision making and recommendations to improve business performance and returns. The a ...

  • Fitch Ratings

    Credit Analyst

    hace 23 horas

    Fitch Ratings Bogota, Colombia

    Credit Analyst - LATAM Corporates - Bogota · **Requisition ID**:46134**Business Unit**:Fitch Ratings**Category**:Credit Analysis & Research**Location**:Bogota, CO · - Bogota, CO · - Bogota, CO**Date Posted**:Nov 1, 2023- At Fitch, we have an open culture where employees are able ...

  • IntouchCX

    Facilities Analyst

    hace 1 semana

    IntouchCX Bogota, Colombia

    **About IntouchCX** · IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial in ...

  • BairesDev

    Staffing Analyst

    hace 2 días

    BairesDev Bogota, Colombia

    Who We are · BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our client ...

  • Johnson & Johnson

    Accounting Analyst

    hace 23 horas

    Johnson & Johnson Bogota, Colombia

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. · Diversity & Inclusion are essential to continue building our history of groundbreaking and innovation, which has been impacting t ...

  • Newell Brands

    Pricing Analyst

    hace 2 días

    Newell Brands Bogota, Colombia

    **Position Title**:Pricing Analyst** · **Location**: Bogota, Colombia · **Reports to**:LATAM Pricing Coordinator · The Pricing Analyst will be responsible to control and monitor all list prices and pricing condition changes/updates. This position will be the right hand of the Pri ...

  • HUBTEK

    Data Analyst

    hace 3 días

    HUBTEK Bogota, Colombia

    **Cleaning Data**:Raw data can contain duplicates, errors, or outliers. Cleaning the data ensures its quality in spreadsheets or through programming languages, preventing incorrect or skewed interpretations. · - **Modeling Data**:Creating and designing database structures is part ...

  • Evalueserve

    Senior Analyst

    hace 1 semana

    Evalueserve Bogota, Colombia

    **Elevate Your Impact Through Innovation and Learning** · We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East and the ...

  • Entravision Communications Corporation

    HR Analyst

    hace 1 semana

    Entravision Communications Corporation Bogota, Colombia

    **Position: HR Analyst** · **Department: CUSTOM.DEPARTMENT** · If you are willing to work in a dynamic environment, have solid customer services skills and you are looking for a place to learn, we would love to hear from you. · **Main responsibilities will be**: · - Assist on the ...

  • IntouchCX

    Business Analyst

    hace 3 días

    IntouchCX Bogota, Colombia

    **About IntouchCX** · **About the Job** · We are changing the way people think about customer care, and we need your help · We're looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system c ...

  • IntouchCX

    Facilities Analyst

    hace 23 horas

    IntouchCX Bogota, Colombia

    About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...

  • PayU

    Corporate IT Analyst

    hace 3 días

    PayU Bogota, Colombia

    **About PayU** · PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people ...

  • Reps&Co

    Pricing Analyst

    hace 23 horas

    Reps&Co Bogota, Colombia

    Assessing data from a variety of sources to gain insights into pricing strategies and market trends. · - Analyzing competitor pricing and market trends to increase market share and profitability. · - Tracking customer engagement to develop effective pricing strategies for product ...

  • GfK

    Data Analyst

    hace 1 semana

    GfK Bogota, Colombia

    Country · Colombia · Job Family · Technology · We show the world what people want. · Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and r ...

  • IntouchCX

    Business Analyst

    hace 1 semana

    IntouchCX Bogota, Colombia

    **About IntouchCX** · IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial in ...

  • KLIKA TECH

    Business Analyst

    hace 1 semana

    KLIKA TECH Bogota, Colombia

    We are looking for an experienced · **YOUR ROLE**: · - Collaboration with teams in Europe (in Scrum of Scrums setting); · - Collaboration with stakeholders in USA and Europe, elaboration of requirements to ensure actual backlog for the team; · - Management of a scrum team (3 devs ...

  • IntouchCX

    Business Analyst

    hace 2 días

    IntouchCX Bogota, Colombia

    About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...