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    1st Line Support Technician - Bogotá, Colombia - Autocab

    Autocab
    Autocab Bogotá, Colombia

    hace 5 días

    Default job background
    Descripción

    JOIN OUR TEAM

    1st Line Technical Support

    We are looking for a 1st Line Support technician to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business.

    You will be providing 1st point of contact support for our UK customers, by email, telephone and in person. Supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications. Training will be provided for this role.

    Responsibilities:

  • Diagnosing and resolving technical issues
  • Remotely connecting to customers site to provide training/support
  • Training users on functionality of all products
  • Logging calls and escalating to 2nd line/R&D as per SLA's
  • Provide Autocab customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date
  • Swiftly escalate any customer complaints or issues to company management
  • Maintain and develop technical knowledge in line with Product development

    • Essential Skills:

  • Demonstrable Support & Project based working ethics
  • Good Computer literacy skills
  • PC hardware knowledge including fault diagnosis
  • Experience of PC set-up and installation & configuration
  • Good understanding of Windows XP / 7
  • Experience and understanding of TCP/IP, routers, switches & basic network technologies

    • Desirable skills:

  • Wider networking skills, Routing and Switching knowledge
  • Experience in bespoke software, hardware
  • Experience of Telephone systems and telephony integration
  • Autocab Taxi software package experience is a bonus.

    • Competencies:

  • Good organisational skills
  • Ability to work under pressure
  • Problem Solving
  • Integrity
  • Good communication skills
  • Approachable
  • Team player
  • Good customer service skills.
  • Customer focus
  • Problem Ownership
  • Ability to manage sensitive situations
  • Commercial awareness
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