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    Operations Specialist - Bogotá, Colombia - Sagan

    Sagan
    Sagan Bogotá, Colombia

    hace 17 horas

    Default job background
    De jornada completa
    Descripción

    Job Title: Operations Specialist
    Location:     Remote (EST Timezone)

    Working Hours: Monday - Friday, 8:30 AM - 5:00 PM (EST)

    Job Description:

    Are you a proactive problem solver with a passion for optimizing operational processes? We are seeking an Operations Specialist to play a pivotal role in building and enhancing the foundation of our back-office operations.

    Key Responsibilities:

    • Documentation of SOPs: Develop and maintain Standard Operating Procedures across all areas of the business for streamlined operations.
    • Sales Systems and Processes: Collaborate on the development and improvement of sales systems and processes to enhance efficiency and effectiveness.
    • Customer Service Processes: Streamline customer service procedures to ensure exceptional service delivery.
    • Supplies Ordering and Inventory Tracking: Manage supplies ordering and track changes in inventory to maintain optimal stock levels.
    • Onboarding Process for New Hires: Oversee the onboarding process for new hires using tools such as Gusto.
    • Vendor Identification: Identify and evaluate new vendors based on business needs.
    • KPI Development and Tracking: Develop and track Key Performance Indicators (KPIs) across various business departments to measure operational improvements and efficiency.

    Qualifications:

    • Project Management Experience: Experience in project management is a plus.
    • Versatility: Comfortably manage multiple areas of the business.
    • Proactive Problem Solver: Proactively identify areas for improvement and provide effective solutions.
    • Comfort in Ambiguity: Thrive in an environment with limited existing systems and contribute to the excitement of building and scaling processes.
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