-
L20040 Service Center Specialist
hace 4 días
Epson America, Inc Bogota, Colombia**Responsible for**: Following up on activities such as: attention time, repair quality, Service Centers facilities, required tools for products repairs, and user expectations of Epson ́s products. May be responsible for ensuring the effective operation of Authorized Service Cent ...
-
Data Center Engineer Specialist
hace 3 días
Equinix Bogota, ColombiaData Center Engineer Specialist · **Who are we?** · Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together frag ...
-
Especialista de Nomina
hace 8 horas
Ventas y Servicios Bogota, ColombiaSi eres profesional en carreras administrativas, ingenierías o afines y cuentas con 3 años de experiência en empresas de mas de mil colaboradores, liderando procesos de liquidación de nomina y prestaciones sociales, parafiscales, retención en la fuente de pagos salariales, normat ...
-
Senior Digital Media Performance
hace 6 días
Trial Lyz Bogota, Colombia**Descripción**: · **¿Quiénes Somos?** · En BlackSip somos consultores expertos en comercio electrónico con 10 años de experiência construyendo y operando los e-commerce de grandes empresas en Latinoamérica. Nos apasiona el construir relaciones a largo plazo con nuestros clientes ...
-
Consultor de Implementación Ccie
hace 5 días
SONDA IT Bogota, Colombia**Vive la experiência SONDA** · **Aquí transformas tu carrera** · **¿Por qué ser parte de SONDA?** · Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transform ...
-
Senior Site Manager
hace 8 horas
Kuehne+Nagel Bogota, ColombiaConstruye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. · - ** Your Role **:Responsable por el desempeño operativo del proceso de varias cuentas, a través ...
-
Specialist Paid Media Performance E-commerce
hace 6 días
BlackSip Bogota, Colombia**¿Quiénes Somos?** · En **BlackSip **somos consultores expertos en comercio electrónico con 10 años de experiência construyendo y operando los e-Commerce de grandes empresas en Latinoamérica. · Nuestro propósito es claro: Construir el futuro del comercio digital junto a ti Somos ...
-
Analyst Paid Media Performance E-commerce
hace 5 días
BlackSip Bogota, Colombia**¿Quiénes Somos?** · En **BlackSip **somos consultores expertos en comercio electrónico con 10 años de experiência construyendo y operando los e-Commerce de grandes empresas en Latinoamérica. · Nuestro propósito es claro: Construir el futuro del comercio digital junto a ti Somos ...
-
Scheduling Specialist
hace 6 días
IntouchCX Bogota, ColombiaAbout IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...
-
Scheduling Specialist
hace 5 días
IntouchCX Bogota, Colombia**About IntouchCX** · IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial in ...
-
Isg Storage Sales Specialist
hace 4 días
Lenovo Bogota, Colombia**General Information**: · - Req #- WD Career area: · - Sales- Country/Region: · - Colombia- State: · - Cundinamarca- City: · - BOGOTA DC- Date: · - Thursday, March 16, 2023- Working time: · - Full-time**Additional Locations**: · - Colombia - Cundinamarca - BOGOTA DC · **Why Work ...
-
Retention Specialist
hace 1 semana
Calltastic Ventures Bogota, ColombiaBecome our new Retention Specialist · If you meet the requirements, be part of our team working remotely. · **Requirements**: · *Bilingual (English and Spanish). · *Manage a 90-100% English level spoken. · *Minimum Experience of one year in retentions, sales, or collections (inbo ...
-
Specialist, Truckload Operations
hace 3 días
Estes Forwarding Worldwide Bogota, ColombiaOverview: · Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsi ...
-
SAP ABAP Workflow Consultant Senior
hace 4 días
Softtek Information Technology & Services Bogota, Colombia**About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India ...
-
HR Specialist
hace 2 días
Grupo NOA international Bogota, ColombiaGrupo Noa International LLC is looking for call center HR Specialist to be responsible for the documentation, notifications and HR Meetings for the different positions in the company. · **Recruiter Responsibilities**: · - Documentation of all agents in company server · - Maintain ...
-
SAP Pipo Consultant Senior
hace 4 días
Softtek Information Technology & Services Bogota, Colombia**About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India ...
-
Network Analyst
hace 5 días
Schlumberger Bogota, Colombia**Network Analyst** · **About SLB** · **About the Bogota Information Technology Center (BITC)** · The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. O ...
-
Bogotá - Sales Development Specialist
hace 5 días
Webhelp Bogota, Colombia**Location** · - Bogota, Colombia**Language** · - Spanish*** · Our Webhelp-Bogota office is looking for Sales Development Specialist with knowledge of technology products and services, good handling of CRM (Salesforce, Hubspot, etc.), and a high level of Spoken English. · The vac ...
-
Edi Analyst Proficient
hace 1 semana
Softtek colombia Bogota, Colombia**About Softtek** · Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. ...
-
Specialist Cdz
hace 3 días
DHL Bogota, Colombia**Title**: Specialist CDZ & Programs · **Location**: GSC BOG · The ISF filling team is in charge of fill the ISF in the US customs system for all shipments coming to the US (import) from any origin with a high grade of detail and working together as one team with CAE station in o ...
service experience center specialist - Bogota, Colombia - Kenvue
Descripción
SERVICE EXPERIENCE CENTER SPECIALIST W DescriptionService Experience Center Specialist
The Service Experience Center Specialist will be the Contact Center subject matter expert and will be the representative to the assigned function's process alignments in order to deliver exceptional and consistent service to our Kenvuers.
This position reports into Global Contact Center Lead and is based at Bogota, Colombia .
What You Will Do
The Service Experience Center Specialist is responsible for delivering outstanding customer service and resolving inquiries across various communication channels, such as phone calls, emails, and chat. Additionally, this position will also contribute to complex tasks, projects, process alignments, and act as a point of contact for various functions within the organization. A significant portion of its time will also be dedicated to training, ensuring quality deliverables and fostering continuous improvement.
Key Responsibilities
·Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, and chat.
·Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
·Effectively diagnose and troubleshoot issues, identify the root cause, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
·Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
·Actively participate in process improvement initiatives by identifying areas for optimization, suggesting improvements, and implementing best practices to enhance the overall employee experience.
·Adhere to quality standards and guidelines to ensure the delivery of accurate and high-quality customer service. Participate in quality monitoring programs and take corrective actions to address areas of improvement.
·Collaborate with cross-functional teams to escalate and resolve complex inquiries or issues that require specialized expertise. Act as an elevated support resource for administrative tasks, process alignment, and point of contact for different functions within the organization, such as HR, Payroll etc.
·Conduct thorough training sessions for new team members and provide ongoing coaching and support to enhance their skills and knowledge. Develop and maintain training materials and ensure consistent and effective training delivery across the team.
QualificationsWhat We Are Looking For
Required Qualifications
·2+ years of experience in Shared Services or Customer Service role or equivalent experience
·Strong preference will be given for multi-lingual speakers including English, Portuguese, etc.
·A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
·Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
·Excellent prioritization skills, ensuring timely follow-up and resolution of customer inquiries.
·Strong organizational skills, meticulous attention to detail, and a determined approach to resolving any outstanding issues.
·Strong knowledge of HR and Payroll processes, policies, and regulations.
·Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications. Possesses an excellent telephone manner and effectively communicates with clarity, conciseness, and professionalism.
·Demonstrated ability to multitask, efficiently handle multiple tasks simultaneously, and manage time effectively in a fast-paced environment.
·Ability to empathize with customers, actively listen to their concerns, and maintain patience and composure during challenging interactions.
·Willingness to work in a shift-based schedule, including evenings, weekends, and holidays, to ensure comprehensive coverage in a 24/5 contact center environment.
Primary Location
Latin America-Colombia-Distrito Capital de Bogotá-BogotáJob Function
FinanceOrganization
:Johnson & Johnson de Colombia S.A.