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    Senior Customer Service Analyst - Bogotá, Colombia - Ortho Clinical Diagnostics

    Ortho Clinical Diagnostics
    Ortho Clinical Diagnostics Bogotá, Colombia

    hace 1 semana

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    De jornada completa
    Descripción

    The Opportunity

    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

    Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

    The Role

    As we continue to grow as QuidelOrtho, we are seeking a Senior Customer Service Analyst, who assists in the transition testing and validation of SAP (OneERP Project), manages all pre and post sales tasks, is a SAP key user to deploy knowledge in the department, as well as generates incoming and outcoming calls KPI ́s for services improvement.

    The Responsibilities

  • Ensure highest levels of Customer Satisfaction (NPS) and responsiveness.
  • Manage all the incoming customer orders to fasten the orders approval as well as the delivery processes.
  • Responsible for the returns, backorders, rental and accounting receivables processes related to Customer Services.
  • Lead Process Improvement pre and post implementation of SAP.
  • Fully support the sales force and corresponding commercial activities.

    • The Individual

  • Professional degree: Marketing / Business Administration or similar.
  • High English level.
  • Minimum of 1 year in the IVDx market.
  • Sales Administration background.
  • SAP.
  • Soft Customer Skills.
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