- Lead technical L2 team for break-fix /cloud operation
- Ensure incident response plans are executed per operations procedures
- Coordinate and lead incident response teams to minimize downtime and impact on operations
- Implement and manage cloud monitoring tools to proactively identify and address potential issues
- Drive continuous improvements initiatives break-fix / cloud operation teamMaintain detailed documentation of operational procedures, incident reports, and other relevant documentation.
- Ensure that documentation is up-to-date and accessible to the team.
- Integrate cloud operations with broader ITSM processes for efficient service delivery.
- Address and prioritize issues based on their impact on users and critical business functions.Ensure team provides timely and accurate support on a daily basis and ensure that all individual and team KPIs are met; alert any risks which would make it impossible to meet those KPIsCollaborate with the Cloud Managers of product lines to streamline escalations between teams and regularly monitor the health of the escalations
- Provide customer feedback to key stakeholders, and ensure feedback is communicated to the teamRecruit and train new team members and monitor the performance of new hires during the onboarding periodWork with manager to Ensure that the professional development needs of the team are being met and that employees are happy and fulfilled
- Maintain first-hand process knowledge and create knowledge repositories.
- Manage shift schedules to maintain 24/7 coverage.
- And other duties as assigned.
- Certifications related to AWS,Azure and ITIL frameworks a plus.
- Overall 8-10 years of relevant experience
- Technical experience in managing public and private cloud platforms.
- Background in operations including managing multi-clouds, infrastructure, It ServicesProven experience in leading incident response teams , managing critical incidents, and ensuring timely resolution to minimize downtimeA track record of actively seeking and implementing improvements in cloud operations processes and technologies
- Experience with ensuring adherence to SLO for response and resolution of alerts and incidents
- Excellent written and verbal communication skills and customer empathy
- 2+ years of work experience as a team lead or manager in a cloud operation teamKnowledge of major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and onpremise supportStrong skills in incident response and management, including the ability to lead teams during critical incidents and coordinate resolution efforts.
- Proficiency in operationalizing and managing alerts to proactively identify and address issues.Familiarity with ITIL (Information Technology Infrastructure Library) framework, particularly incident management, problem management, and change management.
- Understanding of cloud security best practices, and compliance standards.Effective communication skills to coordinate activities with cross-functional teams, communicate incident status to stakeholders, and liaise with external partners or vendors.Strong problem-solving skills to analyse complex issues, identify root causes, and implement effective solutions.Leadership skills to manage and motivate teams within the cloud operation team , fostering a collaborative and high-performance work environment.Strong documentation skills to maintain records of operational procedures, incident reports, and other relevant documentation.
- Ability to review trends and identify areas of opportunities within reported alerts.Understanding of ITSM processes and their integration with cloud operations for efficient service delivery.2+ years of work experience as a team lead or manager in a Cloud Operations team or technical Support space.Overall 8-10 years of relevant technical experience Certifications related to AWS,Azure and ITIL frameworks a plus.Driving change management for customersProven experience in leading incident response teams , managing critical incidents, and ensuring timely resolution to minimize downtime.Participation in auditsExperience in design and implementation of complex CI/CD pipelineExperience in implementing high-availability solutions in AWSUnderstanding & Knowledge of Scripting and Automation tools ex Lambda, CloudFormation, Terrraforms, AnsibleActively seeking and implementing improvements in cloud operations processes and technologies through automationsExperience with ensuring adherence to SLO for response and resolution of alerts and incidentsExcellent written and verbal communication skills and customer empathyExperience in managing public and private cloud platforms.Background in cloud operations including managing datacenters, infrastructure, It Services
- Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and Passport/ID validation.
- Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
- Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
- Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.
-
Data Operations Lead
Encontrado en: Talent CO C2 - hace 6 días
Cygnus professionals Bogotá, Colombia De jornada completaWe believe in cutting through the noise of short-lived technology trends and providing our clients with robust, sustainable solutions that create tangible results for their end-users. · The Role · Title – Data Ops Lead · Location – Bogota, Colombia (HYBRID) · Experience – 10+ ye ...
-
Data Operations Lead
Encontrado en: Buscojobs CO C2 - hace 3 días
Snaphunt Bogotá, Colombia De jornada completaThe Offer · Leadership Role · Work within a company with a solid track record of success · Flexible working options · The Job · CORE RESPONSIBILITIES · Data Operations Specialist core responsibilities include: · Deliver data validation and stewardship for data sets in scope. · D ...
-
Lead Marketing Operations Expert
Encontrado en: Talent CO C2 - hace 6 días
AgileEngine Bogotá, ColombiaJob Description · We are looking for a Lead Marketing Operations Expert in Bogota, Colombia · What you will doStay up to date with new marketing tools; · Define and execute A/B tests and experiments to grow number of leads and reduce costs across channels (Mass Mail, Linkedin, Pa ...
-
Software System Developer
Encontrado en: Talent BE C2 - hace 4 días
SKYLINE COMMUNICATIONS Bogotá, ColombiaNice to meet you · Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform— called DataMiner —makes sure that you ...
-
Technical Account Manager
Encontrado en: Talent BE C2 - hace 5 días
SKYLINE COMMUNICATIONS Bogotá, ColombiaNice to meet you · Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform— called DataMiner —makes sure that you ...
-
Head of Sales
Encontrado en: Appcast US A2 ECP - hace 1 hora
CSL Behring Bogotá, Colombia De jornada completaThe Opportunity: · As Head of Sales for our Colombia sales affiliate with offices in Bogotá, you will report directly to the General Manager. Within the Colombia business strategy framework, you will direct the execution of sales and marketing strategies for the product portfolio ...
-
Gerente General de Operaciones
Encontrado en: Talent CO C2 - hace 4 días
CAE Bogotá, Colombia Temps pleinRôle et responsabilités · PEOPLE MANAGER - Leads the Training Center operations by planning, directing and organizing the activities and successfully meeting key operational metrics to ensure company's goals and objectives are met. Establishes and maintains a customer-oriented b ...
-
Operations Shared Services Representative
Encontrado en: Appcast US A2 - hace 4 días
Cencora Bogotá, Colombia De jornada completaOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...
-
Gerente General De Operaciones
Encontrado en: Buscojobs CO C2 - hace 5 días
Cae Bogotá, ColombiaRole and ResponsibilitiesPEOPLE MANAGER - Leads the Training Center operations by planning, directing and organizing the activities and successfully meeting key operational metrics to ensure company's goals and objectives are met. Establishes and maintains a customer-oriented bus ...
-
Gerente General De Operaciones
Encontrado en: Buscojobs CO C2 - hace 5 días
Cae Inc Bogotá, Colombia De jornada completaRole and Responsibilities PEOPLE MANAGER - Leads the Training Center operations by planning, directing and organizing the activities and successfully meeting key operational metrics to ensure company's goals and objectives are met. Establishes and maintains a customer-oriented bu ...
-
Country Mananger-(BPO)
Encontrado en: Buscojobs CO C2 - hace 5 días
Patricia Baez Company Bogotá, Colombia De jornada completaCountry Mananger-(BPO) (BOGOTA) (C1/C2) · 10 Years of BPO Experience in Colombia · Responsibilities: · Supervise and direct all company operations in Colombia, ensuring compliance with business and financial objectives. · Develop and implement strategies to increase the company's ...
-
Appointment Setter
Encontrado en: Buscojobs CO C2 - hace 5 días
Bruntwork Bogotá, ColombiaThis is a remote position. Full-time 40 hours a week Mon-Fri 9am-6pm Pacific (includes 1 hr unpaid break) Client Overview This dynamic client operates in two thriving industries - real estate and health and wellness. Their real estate business focuses on buying, selling, and mana ...
-
Scopes Senior Logistics Specialist
Encontrado en: Buscojobs CO C2 - hace 5 días
Mag Aerospace Bogotá, ColombiaPosition Summary MAG is searching for a Security Cooperation Logistics Lead to serve as the Government's primary in-theater POC. Essential Duties and Responsibilities Duties include, but not limited to: The Security Cooperation Logistics Lead shall provide overall leadership and ...
-
Studio Operations Manager
Encontrado en: Buscojobs CO C2 - hace 4 días
Electronic Arts Bogotá, Colombia RegularResponsibilities You will operate as a senior representative, interacting with multiple EA teams and stakeholders. You will partner with studio leaders and key business partners to set up and manage day to day operations, studio growth, identify opportunities and lead process imp ...
-
Tech Support Tier 1
Encontrado en: Foundit PH A2 - hace 2 días
EMAPTA Bogotá, Colombia De jornada completaJob Description · Empower Kids' Futures: Join a Global Mission Without Leaving Home · In the dynamic realm of digital advocacy, one organization shines brightly with a legacy of impactful victories: our client, Common Sense Media. As the nation's leading nonprofit dedicated to en ...
-
Officer, Operations LAC
Encontrado en: Buscojobs CO C2 - hace 3 días
Open Society Foundations Bogotá, Colombia De jornada completaOfficer, Operations LAC. Bogota. Posting Date: 05/03/2024. Deadline: 05/19/2024 Role Title · Officer, Global Operations · Grade Level · Level D, Grade 9 · Reporting To · Associate Director of Operations · Program/Tool/ Department/Unit Name · Global Operations · Team Name ...
-
Head of Technical Support
Encontrado en: Buscojobs CO C2 - hace 4 días
Trustonic Bogotá, Colombia De jornada completaJob Description · Reporting to the Chief Product Development Officer, we are looking for a hands-on technical support leader for our customer support service. You will be an expert in technical support with demonstrated experience for building rapport with our internal team, cust ...
-
Principal Consultant
Encontrado en: Talent BR C2 - hace 2 días
Oracle Bogotá, Colombia Regular EmployeeAn experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied a ...
-
Finance Manager
Encontrado en: Buscojobs CO C2 - hace 3 días
BairesDev Bogotá, ColombiaAt BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. · Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely ...
-
Venesperanza Cash and Livelihoods Consortium Director
Encontrado en: Buscojobs CO C2 - hace 4 días
Mercy Corps Bogotá, Colombia De jornada completaDescription · Location: Bogota, ColombiaValid unrestricted work authorization in Colombia is required at the time of application for this position. We welcome applications from interested Colombians and Venezuelans. In an exceptional case, we may consider individuals who do not ...
Cloud Operations Lead - Bogotá, Colombia - Quorum Software
Descripción
Overview
Energy Components Global Solutions is a product suite developed by Quorum for the Oil and Gas industry. It monitors business processes for the production, transport and sales of oil and gas, and facilitates collaboration between license holders in oil fields around the world.
Quorum also offers Industry standard for oil companies' operations of personal transport, logistics and safety.
Job Responsibilities
Skills
Experience
Additional Details
Please Submit your CV/Resumé in English
About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit
Diversity Statement : At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department