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    Manager Operations Shared Services - Bogotá, Colombia - World Courier de Colombia S.A.

    World Courier de Colombia S.A.
    World Courier de Colombia S.A. Bogotá, Colombia

    hace 1 semana

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    De jornada completa
    Descripción

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

    What you will be doing

    POSITION SUMMARY

    Under the supervision of the Regional Operations & Customer Service Director, Latin America, is responsible for:

  • To be the primary contact for World Courier offices providing support and specific information of the active shipments, requirements and other projects, involving operations shared services team.
  • Ensure that the designated activities executed are best in class, and in a timely manner, updating the respective activities in TMS, and avoiding delays for the Depot and Transportation areas.
  • Make sure that all shipments are handled in the most secure, and efficient way.
  • All relevant customs regulations and country guidelines are adhered to for all imports and exports shipments.
  • Ensure shipments run as smooth as possible through detailed pre-planning.
  • To lead the OPS SSC Team, giving support and assuring operational excellence is always delivered.
  • Work alongside the Business Development Team and the Regional Business Development & Sales Director- Latin America to provide strategic support to sales strategies. Responsible to provide friendly, professional, and efficient service to our customers to uphold the reputation that sets us apart from our competitors.
  • Coordinate the cooperation between his/her work area with all other areas of the company such that the flow of information is always friction-free, unfettered, and ensuring a positive comprehensive coordination.
  • Constantly monitor oportunities and support the initiaves to expand the support to the region, evaluating tasks that can be performed, contributing directly to the definition of the capacity, onboard and transition plan for those activities.
  • Review team structure and take proactive actions to allow sustainable growth and no rupture to the support offered to the countries, including plans to cover absences and replacements. .

    • PRIMARY DUTIES AND RESPONSIBILITIES

  • Lead and support the team's growth, including but not limited to create development plans based on the Career Development Guide. Review and discuss individual cases with local HR and the line manager.
  • Support and handle more complex inquiries from clients and World Courier offices via the different existent channels in place.
  • Ensure clients are receiving the highest level of Customer Service.
  • Ensure the timely registration of charges associated with all shipments handled by the team in TMS.
  • Constantly support research requirements and other activities related to the area of quality, permanently working closely.
  • Maintain a constant vision of innovation, improvement, growth, and development of the OPS SSC areas in order to explore new forms of support for the WC offices and tasks to be executed by the team, maintaining contact with all potentially benefited stakeholders (customers, offices, agents, etc).
  • Monitor and track ongoing shipments, aiming to anticipate to any deviation from the plan.
  • Ensure the proper Customer Service strategies and services to keep clients and World Courier offices updated to the status of their shipment, especially in regard to delays and/or temperature deviations.
  • Determine the best packaging solution to be used for certain shipments, as well as the proper planning to ensure the temperature control when applicable.
  • Receive and manage the review/update reports of activities in TMS for the areas that make up the OPS SSC division
  • Work with regulations (ADR/DGR/IATA) as well as local laws and guidelines.
  • Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers.
  • Identify areas where change may be required and implement the change if approved.
  • Prepare reports as requested by the Regional Operations & Customer Service Latin America
  • Work on Performance Evaluation and Performance improvement plans for the OPS SSC Team aiming for their career growth and development.
  • Maintain reports and KPI's applicable for the region and the area.
  • Support the preparation of the operating expense plan for each fiscal year.

    • What your background should look like

    EXPERIENCE AND EDUCATIONAL REQUIREMENTS

  • College education and /or industry experience preferred (
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires two (2) to four (4) years directly related experience.
  • Full command of English.
  • Excellent interpersonal relationships.

    • MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

  • Proactivity ()
  • Strong Leadership ()
  • Strong interpersonal skills, positive attitude & self-motivated (
  • Good decision making skills ()
  • Good analytical skills ()
  • Ability to communicate effectively both orally and in writing ()
  • Familiarity with World Courier services and operations (
  • Strong organizational skills; attention to detail ()
  • Proficiency in Microsoft Word, Excel and inventory management system ()
  • Strong typing/data entry skills ()

    • What Cencora offers

    All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

    Schedule

    Full time

    Affiliated Companies

    Affiliated Companies: World Courier de Colombia
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