- Provide a single point of contact for our customer accounts, maintaining professionalism
- Ensuring our customers are informed as to changes and improvements
- Update customers on outstanding issues and through ownership progress to successful resolution
- Deliver quarterly account calls to address any outstanding issues or concerns that act as a barrier to customer satisfaction
- Educate customers to product features. Ensure they are using the product effectively
- Prioritise outstanding issues and escalate accordingly to resolve issues prior to becoming a retention problem
- Coordinate regular account optimisation sessions if/when appropriate
- Accountable for all customer health/satisfaction KPIs
- Accountable for customer retention and churn
- Work with marketing to provide continual customers education and awareness
- Handle basic customer complaints
- Liaise direct with customers via various methods (i.e. Telephone, email)
- Provide professional and prompt responses to all customer feedback
- Direct queries and requests to the relevant department when required but always owning the feedback and relationship so there is only one single point of contact
- Obtain and evaluate all relevant information to handle product and service enquiries
- Keep and maintain a record of all customer interactions
- Make courtesy calls to customers as and when required
- Ensure that relevant departments are communicated/escalated to as and when required
- Identify possible cross-sell or up-sell sales opportunities through questioning and work with sales to deliver appropriate solution
- Externally with customers
- Internally with Team Leaders, Service Desk Manager, Sales, Field Engineering, Installation Team(s), Finance, Sales
- Excellent communication skills, both verbally and written
- Ability to empathise and understand customer pain points and concerns
- Able to work under pressure in sometimes sensitive situations
- Highly organised
- Active listener
- Professional attitude
- A strong team player with a can do attitude
- Able to take ownership of issues and see through to resolution
- Excellent Customer Service skills with a passion for service and customer quality
- Commercial awareness
- Knowledge or previous experience of working with bespoke software
- Customer care via a telephone based account management or support function
- Previous experience in a customer facing role
- Experience or understanding issues, prioritising and escalating accordingly
- You'll receive full training on the Customer Care role, our products and how you can best support our customers
- A competitive salary
- 25 days holiday, plus bank holidays
- Company Pension scheme: 5% Employee and 4% Employer contribution
- Team lunches and Uber Eats voucher each month
- Life Assurance - 24/7 cover, 2x your basic salary
- Bonusly reward and voucher scheme
- Cycle to Work scheme
- Confidential 24/7 employee assistance programme
- A collaborative, team focussed culture with regular events and competitions
-
Retail Healthcare Customer Care Associate- Bogota
hace 1 semana
Continuum Global Solutions Bogota, ColombiaBogotá, Bogotá D.C., CO, 111611**Description**: · - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach uni ...
-
Customer Care Associate II
hace 1 semana
Iron Mountain Bogotá, Colombia De jornada completaAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...
-
Bilingual Call Center Rep 1, Voice Operations Wfh
hace 1 semana
TransUnion Bogota, ColombiaTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · The Bilingual (English and Spanish) Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who ...
-
Customer Service Representative Bogotá 1
hace 6 días
Foundever Bogota, Colombia**About Us** · Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and experti ...
-
Call Center Agent
hace 1 semana
TransUnion Bogota, ColombiaTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · This is a resmote position - WFH The Bilingual (English and Spanish) Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support ...
-
Procurement Operations Jr. Associate
hace 1 semana
Johnson & Johnson Bogota, ColombiaCaring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companie ...
-
Marketing Specialist I
hace 1 semana
UnitedHealth Group Bogota, ColombiaOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Customer Service Representative Bogotá
hace 2 días
Sitel Bogota, Colombia**Customer Service Representative Bogotá**: · - Req ID#: Bogota, Bogotá - Calle 166, CO- Job Description: · **About Us**: · Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences ...
-
Project Manager
hace 3 días
Motorola Solutions Bogota, Colombia PrácticasSHIPCompany Overview · At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. · As a global leader in public s ...
-
Travel & Expenses Associate
hace 21 horas
ConvaTec Bogota, ColombiaPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical c ...
-
Customer Service Representative Bogotá 1
hace 2 días
Sitel Bogota, Colombia**Customer Service Representative Bogotá 1**: · - Req ID#: Bogota, Bogotá - Calle 166, CO- Job Description: · **About Us**: · Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experience ...
-
Customer Service Representative Bogotá
hace 24 minutos
Foundever Bogota, Colombia**About Us** · Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and experti ...
-
Especialista en Asuntos Médicos
hace 1 semana
BD Bogota, ColombiaJob Description Summary · How about belonging to a leading global medical technology company that acts to advance the world of health? Be part of something bigger · BD is one of the largest global medical technology companies in the world and is advancing the world of health by i ...
-
Senior Operations Manager
hace 1 día
Everise Bogota, ColombiaCompany Overview · Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedi ...
-
Operations Associate
hace 2 días
Emora Health Bogota, Colombia**Who We Are at Emora Health**: · Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care. Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxi ...
-
Marketing Specialist I
hace 1 semana
Optum Global Advantage Bogota, Colombia**Número de la requisición**: · **Categoría de la vacante**: Mercadeo y Publicidad · **Ubicación**: Bogotá, Distrito Capital de Bogotá · Compartir · - Trabajos con UnitedHealth Group · Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras ...
-
Key Account Management Associate
hace 3 días
ABBVIE Bogota, ColombiaAt AbbVie we are looking for a Key Account Management Associate, your main responsabilities will be: · - To be the sales manager of the area in charge of the Eye Care portfolio in Colombia, in charge of the sales of the territory for the assigned portfolio, with analytical follow ...
-
Procurement Regional Associate
hace 1 semana
Kenvue Bogota, Colombia**PROCUREMENT REGIONAL ASSOCIATE** W · Description · **PROCUREMENT REGIONAL ASSOCIATE** · Kenvue is currently recruiting for PROCUREMENT REGIONAL ASSOCIATE. This position is based at Bogotá, Colombia. · Who We Are At Kenvue, part of the Johnson & Johnson Family of Companies (Kenv ...
-
Fp&a Associate
hace 1 semana
minka_ Bogota, Colombia**Why** · minka_ is an open payments network that enables money to flow. · We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of our (dream) team, so you will be well compensated. We value highly-motivated, somewhat c ...
-
Intern Administration
hace 1 semana
International Air Transport Association (IATA) Bogota, ColombiaEmployment Type: Internship · Contract Duration: 8 months · At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, mo ...
Customer Care Associate - Bogotá, Colombia - Autocab
Descripción
JOIN OUR TEAM
Customer Care Associate
We're on the hunt for a vibrant Customer Care Associate to join our close-knit team and help our customers Go Further.
Reason for the Role:
The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our customers on a pro-active (monthly) basis to ensure we are consistently providing the best possible service levels and total customer experience. It is important that all Autocab customers understand and appreciate the total value of our products and service. Customers will come to value our regular contact and empathy in helping to identify, understand and resolve knotty issues that are currently preventing them from recommending us to others.
It is important that you become technically trained in all systems and products so that on occasions you can invite customers to the office and understand training and/or optimization sessions to ensure that customer is getting the most from the solution.
Responsibilities:
Deliver a high standard of Customer Care whilst driving up customer satisfaction and recommendation levels:
Collaboration and Relationships
Carry out such tasks as directed to meet the needs of the business.
What You Need
Skills and Knowledge:
Your experience:
Experience of progressing customer issues through to successful resolution
Benefits: